[cisco-voip] IPCC Express Upgrade License

[Ed Leatherman]

I got my test server running and for grins and giggles loaded up the upgrade
license they sent me originally. It gave some oddball errors but then when I
followed it up with the licenses from CRS4 it loaded everything correctly
except for my warm-standby license.

I'm getting a silly amount of run-around from licensing about getting this
fixed for some reason. They told me to go to the TAC, which just flat out
closed the SR on me this morning with no warning, referencing the previous
SR with licensing. So now I'm back to square one after speaking with a rep
from TAC. Fun.

I actually think I had worked with Neena on an issue in the past also, the
name sounds familiar.


On Jan 17, 2008 1:32 PM, Jonathan Charles <jonvoip at gmail.com> wrote:

> I had to fight a bit, but yes, they issued me a new full IPCC5
> license... you may need to go to a licensing engineer, most of the
> licensing people don't know anything about the products themselves...
> (Neena Plant did but she isn't in the licensing group any more...)
>
>
> J
>
> On Jan 17, 2008 12:29 PM, Ed Leatherman <ealeatherman at gmail.com> wrote:
> > Did they generate an actual IPCCX 5 license file for you? I've been
> through
> > two SR's now explaining exactly what you mentioned (that I am
> reinstalling
> > existing server to 5.0 from scratch, old version was 4.0 etc) and
> provided
> > the PAK from my upgrade kit and both times the only license i've
> received
> > back is an upgrade license file which doesn't specify any features (and
> i'm
> > not certain its supposed to). The licensing people apparently do not
> know
> > what its supposed to look like either, the last one just told me today
> to
> > open a TAC case.
> >
> > Trying to get a 2003 server slapped together in the lab that will
> install
> > CRS 5 so I can test the current license files myself before calling
> TAC...
> > the only supported servers I have for CRS are in production so this may
> > prove interesting, hope this reg hack I have works :)
> >
> >
> >
> >
> > On Jan 17, 2008 1:00 PM, Jonathan Charles <jonvoip at gmail.com> wrote:
> > > There is no upgrade from IPCC 4.0 to 5.0, it is a complete reinstall
> > > from scratch with no migration path.
> > >
> > > You need to call TAC licensing back and tell them to rehome your IPCC
> > > 4.X license to IPCC 5.X... I just did this for a customer and it was a
> > > pain in the butt, but they eventually did it.
> > >
> > > Make sure you mention that you are retiring and killing off the 4.Xbox.
> > >
> > >
> > > Jonathan
> > >
> > >
> > >
> > >
> > >
> > > On Jan 17, 2008 7:56 AM, Ed Leatherman < ealeatherman at gmail.com>
> wrote:
> > > > Hi Folks,
> > > >
> > > > Has anyone here performed an "Upgrade" from IPCC Express 4.0(x) to
> > 5.0.1? I
> > > > have an upgrade license from cisco's licensing team, when I look at
> it
> > in
> > > > notepad it doesnt appear to specify actual features that we are
> licensed
> > > > for, such as enhanced agent and HA. The instructions in the
> installation
> > > > docs for 5.0 only address direct upgrades from 4.5 or using a
> license
> > > > generator to go from 3.x to 5.
> > > >
> > > > How do my existing licenses transfer over? I've had some advice from
> an
> > SE
> > > > at Cisco on the upgrades and he thinks I will just add the upgrade
> > license
> > > > and then add the 4.0 licenses. This makes sense, but he didn't seem
> 100%
> > > > sure and recommended I contact licensing again and see if they will
> just
> > > > re-key me a complete license just in case (which hasn't panned out
> so
> > far,
> > > > they've just sent me a second upgrade license)
> > > >
> > > > Upgrading CCM and rebuilding IPCC this weekend so just trying to get
> > this
> > > > last duck in a row so it all goes relatively smoothly. If I didn't
> just
> > jinx
> > > > myself already.
> > > >
> > > > --
> > > > Ed Leatherman
> > > >  Senior Voice Engineer
> > > > West Virginia University
> > > > Telecommunications and Network Operations
> > > > _______________________________________________
> > > > cisco-voip mailing list
> > > > cisco-voip at puck.nether.net
> > > > https://puck.nether.net/mailman/listinfo/cisco-voip
> > > >
> > >
> >
> >
> >
> > --
> >
> >
> > Ed Leatherman
> > Senior Voice Engineer
> > West Virginia University
> > Telecommunications and Network Operations
>



-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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