[cisco-voip] Unknown Error: SyslogSeverityMatchFound?

[Jason Burns]

John,

Here's the important snippet

"CiscoTSP001-10.0.1.29" and "CTI heartbeat timeout"

There is a message (heartbeat / keepalive) sent every 30 seconds between 
the TAPI TSP at that IP Address and the CTIManager service.

The error message you pasted means the CTIManager did not receive that 
heartbeat from the TSP client. In this case it closed the CTI Provider 
that was opened (whatever devices and lines the TSP had opened to 
monitor / control).

Thanks,
Jason Burns


On 1/21/2008 2:38 PM, Weigand, John V. wrote:
> 	
> 
> Litigation Management
> 
> 	
> 
> Serious Medicine for the Defense ® <http://www.medicineforthedefense.com/>
> 
> 	
> 	
> 
> Just upgraded to CCM 5.1.3, from 5.1.2 over the weekend. Over the past 
> hour, I’ve gotten the past error twice:
> 
>  
> 
> [RTMT-ALERT-StandAloneCluster] SyslogSeverityMatchFound
> 
> On Mon Jan 21 14:28:31 EST 2008 on node 10.255.251.10, the following 
> SyslogSeverityMatchFound events generated: SeverityMatch - Critical : 1: 
> Jan 21 19:28:20.940 UTC : 
> %CCM_CTI-CTI-2-kCtiProviderCloseHeartbeatTimeout: CTI heartbeat timeout; 
> provider closing. App ID:Cisco CTIManager Cluster ID:StandAloneCluster 
> Node ID:lmicm01 Process ID:CiscoTSP001-10.0.1.29 Process ID:14209 
> Process Name:CtiHandler
> 
>  
> 
> Any ideas on what this means, or what’s causing it? Having trouble 
> finding any documentation about that specific error.
> 
>  
> 
> Thanks.
> 
> 
> 	*John V. Weigand*
> Help Desk Support
> 
> Litigation Management, Inc.
> 300 Allen-Bradley Drive
> Suite 200
> Mayfield Heights, OH 44124
> 
> 	
> 
> 
> 
> 
> Tel:
> Fax: 440-484-2020
> Cell:
> email: <mailto:jvw at medicineforthedefense.com> 
> <mailto:jvw at medicineforthedefense.com> 
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