[cisco-voip] CCMAgt process and code yellow

[Lelio Fulgenzi]

forwarding loop service parameter should prevent this.


----- Original Message ----- 
From: "Voll, Scott" <Scott.Voll at wesd.org>
To: "Ruben Montes (Europe)" <Ruben.Montes at eu.didata.com>; "Cisco VoIPoE 
List" <cisco-voip at puck.nether.net>
Cc: "Manel Quesada (Europe)" <Manel.Quesada at eu.didata.com>
Sent: Wednesday, January 23, 2008 11:23 AM
Subject: Re: [cisco-voip] CCMAgt process and code yellow


> Is it possible that you have a call routing loop?  Call going from CM to
> Legacy PBX back to CM etc?  if so, remove the connection and see if that
> fixes it.
>
> What version of CM?
>
> Scott
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ruben Montes
> (Europe)
> Sent: Wednesday, January 23, 2008 8:17 AM
> To: Cisco VoIPoE List
> Cc: Manel Quesada (Europe)
> Subject: [cisco-voip] CCMAgt process and code yellow
>
> Hello,
>
> We have had a code yellow in a Customer about 3 hours ago. We are
> troubleshooting this with TAC P1.
>
> When we had the code yellow, we have seen that the Publisher (server
> affected) was 100% CPU. The processes eating the CPU were Cisco Tomcat
> (40%) and ccmAgt (60%). We tried to restart the Tomcat service and it
> has gone in stopping state for the last three hours, but nevers stops.
> Anyway, the Tomcat utilization has decreased to 10%, but we are still
> having problems with the other process.
>
> Does anybody know what this ccmAgt is and how we can solve this
> situation? I'm afraid restarting the server is not possible as there are
> some hung processes and we have to "press the button" to restart it :-(
>
> Regards,
>
> Ruben
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