[cisco-voip] IPCC Design considerations

[Matthew Saskin]

The main con (which is the same for all sites) is that you have no call 
distribution if the WAN link goes down.  The upside to this setup is 
that since you have local PSTN instead of sending calls across the WAN, 
you can use CCME for SRST along with the B-ACD tcl scripts to do minimal 
local prompting/queueing/call distribution in failover mode.

I've set up multiple clients with similar infrastructure for larger IPCC 
Enterprise installs - CallManagers/IPCC servers centalized in data 
center(s), remote sites with PSTN connectivity and gateways configured 
for CCME for SRST and B-ACD.

-matt

CarlosOrtiz at bayviewfinancial.com wrote:
> 
> We primarily have a distributed IPCC setup with agents across a few 
> sites.  From our central HQ site salls are then distributed to agents 
> locally and over the WAN.   We do have one call center that is fully 
> contained at a remote location.  Is there any problem or drawbacks to 
> delivering calls directly to this location's gateway with the 
> centralized IPCC server at HQ?  Can someone explain the pros and cons 
> for these scenarios.
> 
> Carlos
> 
> 
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