[cisco-voip] IPCC Design considerations

[Scott Voll]

might have more questions then answers.

pro is that calls are there locally.  But what is the RTP flow?  since it's
IPCC does the RTP stream go to the IPCC server and back to the phone or
after the script and deliever to the phone does the phone RTP flow go to the
VGW?

Con -- if you loose WAN you loose IPCC functionallity.

Scott

On Jan 28, 2008 11:49 AM, <CarlosOrtiz at bayviewfinancial.com> wrote:

>
> We primarily have a distributed IPCC setup with agents across a few sites.
>  From our central HQ site salls are then distributed to agents locally and
> over the WAN.   We do have one call center that is fully contained at a
> remote location.  Is there any problem or drawbacks to delivering calls
> directly to this location's gateway with the centralized IPCC server at HQ?
>  Can someone explain the pros and cons for these scenarios.
>
> Carlos
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080128/fe8b04f8/attachment.html