[cisco-voip] IPCC Design considerations

[Matthew Saskin]

Carlos - using CCME/SRST with the b-acd scripts is actually the Cisco 
recommended way of doing things.  Not sure if it's made its way into the 
SRND yet, but one of my clients had their infrastructure 
designed/installed by Cisco Advanced Services and it was done in this 
exact fashion.

-matt

CarlosOrtiz at bayviewfinancial.com wrote:
>
> Yes, but in this case since the calls are only for agents in this 
> location it would work out well.  If there is a WAN outage all they 
> require is a hunt group setup to predefined extensions.  I just wanted 
> to make sure there were no techincal reasons why this wouldn't be done 
> for this scenario.  Thanks for the feedback.
>
> Carlos
>
>
> *Matthew Saskin <matt at saskin.net>*
>
> 01/28/2008 04:12 PM
>
> 	
> To
> 	CarlosOrtiz at bayviewfinancial.com
> cc
> 	cisco-voip at puck.nether.net
> Subject
> 	Re: [cisco-voip] IPCC Design considerations
>
>
>
> 	
>
>
>
>
>
> The main con (which is the same for all sites) is that you have no call
> distribution if the WAN link goes down.  The upside to this setup is
> that since you have local PSTN instead of sending calls across the WAN,
> you can use CCME for SRST along with the B-ACD tcl scripts to do minimal
> local prompting/queueing/call distribution in failover mode.
>
> I've set up multiple clients with similar infrastructure for larger IPCC
> Enterprise installs - CallManagers/IPCC servers centalized in data
> center(s), remote sites with PSTN connectivity and gateways configured
> for CCME for SRST and B-ACD.
>
> -matt
>
> CarlosOrtiz at bayviewfinancial.com wrote:
> >
> > We primarily have a distributed IPCC setup with agents across a few
> > sites.  From our central HQ site salls are then distributed to agents
> > locally and over the WAN.   We do have one call center that is fully
> > contained at a remote location.  Is there any problem or drawbacks to
> > delivering calls directly to this location's gateway with the
> > centralized IPCC server at HQ?  Can someone explain the pros and cons
> > for these scenarios.
> >
> > Carlos
> >
> >
> > ------------------------------------------------------------------------
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
>