[cisco-voip] Call Forwarding in Huntgroups

[Nicolás Menoni]

Hello Sam, you can use the softkey Hlog (Hunt Group
Log)in all of the phones, and with this you can put
any     phone in the HG or quit its with only press
one softkey. For do this you have to go to Device >
Device Settings > Softkey Template, and here you can
modify one or create other. In the state of ON HOOK
you put the softkey HLog, and then you have to change
the Softkey Template in the phones. I hope that it can
help you, bye.

Nicolas.    




--- Sam Hall <SamHall at wiseman-dairies.co.uk> escribió:

> Hi
> 
> I am running CM 4.2(3)sr2b and use "Attendant
> Console Pilot Points/Hunt 
> Groups" and "Route Plan Hunt Groups". 
> 
> Forwarding a phone in the hg to a different number
> to force the whole hg 
> to be divereted doesnt work, the forwarding rules
> get ignored.... boo
> 
> At the end of the working day, one huntgroup of five
> users want to forward 
> all calls to a different phone (night shift
> managers) - they dont want 
> voicemail at all.
> 
> I have solved this by removing the hg and putting
> the pilot point onto the 
> first phone and then forwarding the first phone to
> the second phone (in 
> the event of busy/unanswered), the second to the
> third etc, so at the end 
> of the night the first phone is simply forwarded
> onto a different phone.
> 
> This is not ideal as any user could change
> forwarding settings breaking 
> the loop, someone could forget to forward, its also
> not as easy to 
> administer as you have to look at every phone to
> find out the full picture 
> etc. 
> 
> Does anyone else have any other config ideas, would
> be greatly 
> appreciated?  or if v5 / 6 fixes this?
> 
> Thanks
> 
> 
> Sam
> ----
> Sam Hall
> Robert Wiseman & Sons
> Ext: 6655
> Tel: +44 (0)1355 270655
> samhall at wiseman-dairies.co.uk
> www.wiseman-dairies.co.uk
> 159 Glasgow Road, East Kilbride, Glasgow, G74 4PA
> 
>
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