[cisco-voip] Call Forwarding in Huntgroups

[Sam Hall]

Hi

I am running CM 4.2(3)sr2b and use "Attendant Console Pilot Points/Hunt 
Groups" and "Route Plan Hunt Groups". 

Forwarding a phone in the hg to a different number to force the whole hg 
to be divereted doesnt work, the forwarding rules get ignored.... boo

At the end of the working day, one huntgroup of five users want to forward 
all calls to a different phone (night shift managers) - they dont want 
voicemail at all.

I have solved this by removing the hg and putting the pilot point onto the 
first phone and then forwarding the first phone to the second phone (in 
the event of busy/unanswered), the second to the third etc, so at the end 
of the night the first phone is simply forwarded onto a different phone.

This is not ideal as any user could change forwarding settings breaking 
the loop, someone could forget to forward, its also not as easy to 
administer as you have to look at every phone to find out the full picture 
etc. 

Does anyone else have any other config ideas, would be greatly 
appreciated?  or if v5 / 6 fixes this?

Thanks


Sam
----
Sam Hall
Robert Wiseman & Sons
Ext: 6655
Tel: +44 (0)1355 270655
samhall at wiseman-dairies.co.uk
www.wiseman-dairies.co.uk
159 Glasgow Road, East Kilbride, Glasgow, G74 4PA

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