[cisco-voip] Phone is dialing out by itself

[Joe Cisco]

I have no idea if this is related or if it helps, but I have seen
something somewhat similar to this. It was pure luck that we figured
this out, but the user had another application that had programmed the
F12 function key as a macro to simulate pressing something like
ALT-SHIFT-S ENTER (or something like that) which happened to be a
keyboard shortcut to some callback function in the agent desktop. The
user was accidentally bumping the function key with paperwork.

Good luck.

-Joe c.

On Mon, Jul 7, 2008 at 8:54 AM, Micah Bennett <mbennett at als-xtn.com> wrote:
> Hello group.  I am about to open a TAC case but wanted to see if anyone has
> heard of this before.
>
> CCM 4.2.3 – CRS 4.05SR2
>
> Call Center agent (using CAD and IP phone 7940) takes an incoming call in
> our primarily inbound contact center.  Agent handles the call and is in not
> ready state at the end to finish the call logs and update the customer
> record.  While working, the agent phone automatically dials out to a
> vendor.  This may or may not be the last person they talked to.  Agent has
> done nothing to initiate the call.  They are just working and then suddenly
> hear the dial tone and DTMF tones on their headset.  We do not have any type
> of automatic out dial system.
>
> I may try replacing the phone and see if the problem is the phone or the
> software.
>
> Micah Bennett
>
> Telecommunications Admin
>
> Automated License Systems
>
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