[cisco-voip] MoH for Cisco Unified Contact Centre

Tue Jul 8 08:27:27 EDT 2008

I actually looked at the codec after having a similar experience with Unity, but that wasn't the issue this time around.

Regards,

Sechaba Mokoena
Systems Engineer
Bytes Technology Group - Systems Integration

Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27) 84 798-6803 | msn:sechaba.mokoena at hotmail.com
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-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Monday, July 07, 2008 2:54 PM
To: Wilusz, Mike
Cc: Sechaba Mokoena; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MoH for Cisco Unified Contact Centre

I had a similar problem and it was codec... a voice class codec with
g711 as pref 1 and 729 as pref 2 fixed (our IPCC was 729...)

Jonathan

On Mon, Jul 7, 2008 at 6:42 AM, Wilusz, Mike
<mikewilusz at pricechopper.com> wrote:
> ?
> Sechaba,
>
> Is this a new install?  I recently did an IPCCX install and had a similar
> issue.  We could get MoH working internally but not from the PSTN.  After
> some back and forth with TAC (rebuilding MoH source, restarting some
> services, verifying gateway configuration), we ended up rebooting the CUCM
> and it resolved the issue.  I hate it when that's the resolution, but this
> happened a couple months ago and has been working ever since without issue.
> This was IPCCX 5.01 w/ CUCM 6.0(1).  You may not be having the same issue,
> but if you're not in production yet it may be worthwhile to try a reboot to
> see if that resolves it.
>
> Mike Wilusz, CCNA
> Networking Systems Programmer
> The Golub Corporation / Price Chopper Supermarkets
> ________________________________
> From: cisco-voip-bounces at puck.nether.net on behalf of Chuck
> Sent: Sun 7/6/2008 8:49 PM
> To: Sechaba Mokoena
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] MoH for Cisco Unified Contact Centre
>
> Does MOH work for PSTN callers in general? What if you assign a test
> phone to the ringback music for network hold and test it does it play
> it or does it play silence.
>
> Usually silence is played when a source isn't selected usually on the DP
> level.
>
>
>
> On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena
> <Sechaba.Mokoena at btgroup.co.za> wrote:
>> Hi,
>>
>>
>>
>> I'm having a problem with generating MoH for calls coming into Contact
>> Centre. After my Welcome Prompt is played there is a gap of silence before
>> the call is passed to an agent. This is only happening on external calls
>> from the PSTN. I created a WAV file that plays a ringing tone, and used
>> that
>> as my Network and User Hold Audio Source. Calls placed internally to Call
>> Centre work fine.
>>
>>
>>
>> I have changed the Audio Source on my CTI ports, CTI Route Point and IP
>> Phones. Any suggestions?
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> Sechaba Mokoena
>>
>> Systems Engineer
>>
>> Bytes Technology Group - Systems Integration
>>
>> Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27) 84
>> 798-6803 | msn:sechaba.mokoena at hotmail.com
>> Web  : www.btgroup.co.za  |  Press Office : www.itweb.co.za/office/bytes
>> |   Licensing : www.purelicensing.co.za
>>
>>
>>
>> Bytes Systems Integration (Pty) Ltd : Registration No: 1995/012031/07
>> A subsidiary of Bytes Technology Group SA (Pty) Ltd,   In association with
>> KAGISO
>> P O Box 5905, Halfway House, 1685, Midrand;  Bytes Business Park, Block B,
>> 241 Third Road, Halfway Gardens, Midrand, South Africa
>>
>> E-Mail Disclaimer: http://www.altron.co.za/email.asp or phone: (+27) (11)
>> 205-7000
>>
>>
>>
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