[cisco-voip] MoH for Cisco Unified Contact Centre

Tue Jul 8 08:26:09 EDT 2008

Hi Mike,

This was a new install for a Proof of Concept. The issue was resolved
after resetting the gateway in CUCM. Thanks for the info Mike.

Kind regards,

Sechaba Mokoena

Systems Engineer

Bytes Technology Group - Systems Integration

Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27)
84 798-6803 | msn:sechaba.mokoena at hotmail.com
Web  : www.btgroup.co.za  |  Press Office : www.itweb.co.za/office/bytes
<blocked::http://www.itweb.co.za/office/bytes>    |   Licensing :
www.purelicensing.co.za <blocked::http://www.purelicensing.co.za/>  

Bytes Systems Integration (Pty) Ltd : Registration No: 1995/012031/07
A subsidiary of Bytes Technology Group SA (Pty) Ltd,   In association
with KAGISO
P O Box 5905, Halfway House, 1685, Midrand;  Bytes Business Park, Block
B, 241 Third Road, Halfway Gardens, Midrand, South Africa 

E-Mail Disclaimer: http://www.altron.co.za/email.asp
<blocked::blocked::http://www.altron.co.za/email.asp>  or phone: (+27)
(11) 205-7000

From: Wilusz, Mike [mailto:mikewilusz at pricechopper.com] 
Sent: Monday, July 07, 2008 1:42 PM
To: Sechaba Mokoena
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] MoH for Cisco Unified Contact Centre

? 

Sechaba,

Is this a new install?  I recently did an IPCCX install and had a
similar issue.  We could get MoH working internally but not from the
PSTN.  After some back and forth with TAC (rebuilding MoH source,
restarting some services, verifying gateway configuration), we ended up
rebooting the CUCM and it resolved the issue.  I hate it when that's the
resolution, but this happened a couple months ago and has been working
ever since without issue.  This was IPCCX 5.01 w/ CUCM 6.0(1).  You may
not be having the same issue, but if you're not in production yet it may
be worthwhile to try a reboot to see if that resolves it.  

Mike Wilusz, CCNA

Networking Systems Programmer

The Golub Corporation / Price Chopper Supermarkets

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Chuck
Sent: Sun 7/6/2008 8:49 PM
To: Sechaba Mokoena
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MoH for Cisco Unified Contact Centre

Does MOH work for PSTN callers in general? What if you assign a test
phone to the ringback music for network hold and test it does it play
it or does it play silence.

Usually silence is played when a source isn't selected usually on the DP
level.

On Fri, Jul 4, 2008 at 1:57 AM, Sechaba Mokoena
<Sechaba.Mokoena at btgroup.co.za> wrote:
> Hi,
>
>
>
> I'm having a problem with generating MoH for calls coming into Contact
> Centre. After my Welcome Prompt is played there is a gap of silence
before
> the call is passed to an agent. This is only happening on external
calls
> from the PSTN. I created a WAV file that plays a ringing tone, and
used that
> as my Network and User Hold Audio Source. Calls placed internally to
Call
> Centre work fine.
>
>
>
> I have changed the Audio Source on my CTI ports, CTI Route Point and
IP
> Phones. Any suggestions?
>
>
>
> Kind regards,
>
>
>
> Sechaba Mokoena
>
> Systems Engineer
>
> Bytes Technology Group - Systems Integration
>
> Tel : (+27) (11) 205-7000 |  Fax: (+27) (11) 205-7584  |  Cell : (+27)
84
> 798-6803 | msn:sechaba.mokoena at hotmail.com
> Web  : www.btgroup.co.za  |  Press Office :
www.itweb.co.za/office/bytes
> |   Licensing : www.purelicensing.co.za
>
>
>
> Bytes Systems Integration (Pty) Ltd : Registration No: 1995/012031/07
> A subsidiary of Bytes Technology Group SA (Pty) Ltd,   In association
with
> KAGISO
> P O Box 5905, Halfway House, 1685, Midrand;  Bytes Business Park,
Block B,
> 241 Third Road, Halfway Gardens, Midrand, South Africa
>
> E-Mail Disclaimer: http://www.altron.co.za/email.asp or phone: (+27)
(11)
> 205-7000
>
>
>
> The information contained in this message and or attachments is
intended
> only for the person or entity to which it is addressed and may contain
> confidential and/or privileged material.  Any review, retransmission,
> dissemination or other use of, or taking of any action in reliance
upon,
> this information by persons or entities other than the intended
recipient is
> prohibited. If you received this in error, please contact the sender
and
> delete the material from any system and destroy any copies.
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

The information contained in this message and or attachments is intended
only for the person or entity to which it is addressed and may contain
confidential and/or privileged material.  Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon,
this information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the sender and
delete the material from any system and destroy any copies.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20080708/22536e8d/attachment.html>