[cisco-voip] announced transfer ring

[Ed Leatherman]

I've never seen anything like that unless its a new feature starting in 6
(on 5.1 currently). Unless Attendant Console or ARC can do something like
that?

Could make something similar work by having the receptionist place a new
call to user C instead of a transfer, and if user C wants the call then
place another new call from user B to user C and use the direct transfer
softkey. really convoluted though.

I've not run into any receptionists here that could handle all those button
presses or that would go along with it if they could. I get enough
complaints some some of them about having to press a transfer key at all, or
having to press it twice to complete the transfer.

Might be easier to just have person B send the caller directly to a
voicemail box if C doesnt want to talk to them.

On Tue, Jul 8, 2008 at 10:37 PM, Joe Cisco <smetsysocsic at gmail.com> wrote:

> UC6 - is it possible to make an announced transfer ring after the
> sender hits transfer a 2nd time? EXAMPLE of what end users would like:
> User A calls in via PRI, user B answers (user B is a receptionist).
> User A asks for user C. User B hits TRNSFR and dials user C's
> extension. User C answers, user B announces the call and user C says
> they will accept the call. User B hits TRNSFR a 2nd time. User C would
> like to then have the call RING in (and also see caller ID) and then
> have the option to either answer, hit IDIVERT, or simply let it ring
> to vmail.
>
> Currently user C is connected and live with user A.
>
> To me it's a waste but they said that is how their old phone system
> works and what they would like on the new cisco phones.
>
> Thanks in advance,
>
> Joe C.
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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