[cisco-voip] 7971 on CCM4.1(3)sr5b not showing second calls

[Jonathan Charles]

Single phone affected (only 7971 in the system) with firmware 8.2.2SR1s

When the customer is on a call, internal calls go straight to
voicemail.. External calls show up as a second call.

Shared line to a Cisco 7921 and exhibits the same behavior... no one
else in the network has reported this problem.

Ring settings are set to ring while active, and the max calls is 4 and
busy trigger is 2.

This just started happening today (after being up for nearly 2 years).

We have reset the phone and power cycled it... I am debating on
deleting the DN and re-adding it.


Any ideas?



Jonathan