[cisco-voip] Looking for options to route a call to a group of users outside CRS

[Jorge L. Rodriguez Aguila]

If you do not want to use CRS, then Hunt groups and Pilots is your best option. Just remember this is a limited feature in terms of what you can accomplish out of call routing.


Jorge Rodríguez Aguila
CCNA,CCVP,CRMCS,CIPCES
Senior Voice/Data Network Consultant
Netxar Technologies
jorge.rodriguez at netxar.com
Office 787-765-0058
PCS 787-688-8530
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Micah Bennett
Sent: Thursday, July 24, 2008 12:19 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Looking for options to route a call to a group of users outside CRS


I am exploring the options for call routing to a group of users using only what is in CCM.  I do not want to use an agent license for these calls so I do not want them route through our CRS IPCC system.

Here are the things I know about and have tested.

1.      Put a common shared line on all the phones I want to ring.  Call routes to the shared DN and all phones ring.  Any user can pick it up and put it back on hold an another user with the shared line can pick it up as well.

2.      Build a Pilot Point and add users to the Hunt Group of this pilot point.   I build a group with 3 users and this works, but of course the Hunt groups only have two routing options:  Most Idle or First Available.  No option to route all at the same time.  Also, does anyone know if there is a limit on the number of DNs that can be associated to Pilot Point Hunt Group?

Any suggestions would be appreciated.  Thanks

Micah Bennett

Telecommunications Admin

Automated License Systems
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