[cisco-voip] IPCC Scripts Debugging

[Tammie Robertson]

Thanks! Doing the reactive debug did point me to the Select Resource
Trigger where it fails.  Says 'Failed to load CSQ because
CSQ:CustSvcSkillQ is invalid'  I have the variable set to what I believe
it should be and what I set up for triggers, etc... but where does this
value actually point to? Where should I check to see why it doesn't
recognize this value?

Thanks!


-----Original Message-----
From: Bryan Nowak [mailto:n68851 at hotmail.com] 
Sent: Monday, July 21, 2008 10:40 PM
To: Jonathan Charles; Tammie Robertson
Cc: Cisco VOIP Newsletter - puck.nether.net
Subject: Re: [cisco-voip] IPCC Scripts Debugging

I agree with Jonathan that something is up with getting the call to pass
into IPCC.  But for the error when you debug, you need to do a reactive
debug if there's an Accept step in your script.  Otherwise, there is no
triggering contact and any step which refers to it will cause the debug
to
fail (Accept, Play Prompt, Get Digit, etc.).  Once the test call is
made, a
reactive script window will open in the editor and then you can step
through
it.

But if you are hearing snotty lady, you will likely find that the call
never
reaches the script -- and the reactive debug doesn't start.

Bryan
----- Original Message ----- 
From: "Jonathan Charles" <jonvoip at gmail.com>
To: "Tammie Robertson" <trobertson at alliedmachine.com>
Cc: "Cisco VOIP Newsletter - puck.nether.net"
<cisco-voip at puck.nether.net>
Sent: Friday, July 18, 2008 9:27 AM
Subject: Re: [cisco-voip] IPCC Scripts Debugging


> Snotty Lady usually comes on when a CSQ or a variable is screwed up...
> Check the spelling of the CSQ in the variable in the script.
>
> Then take a look at the MIVR logs, and search for 'error'...
>
> Also, from your error, it almost seems like JTAPI is kind of hosed...
>
>
>
> Jonathan
>
> On Fri, Jul 18, 2008 at 9:09 AM, Tammie Robertson
> <trobertson at alliedmachine.com> wrote:
> > I am trying to create a new script in IPCC for testing by copying a
> > working script and just making changes as needed.  I made my changes
but
> > yet when I test, it doesn't work. I get the "I'm sorry we are
currently
> > experiencing system problems..." So next step is to debug...
> >
> > My script starts as:
> > Start
> > Delay 1 sec
> > Accept (--Triggering Contact--)
> >
> > Now when I debug it gets to Accept and then I get this error:
> > Task:230000017566 AcceptStep is not a ContactApplicationTrigger.   I
> > also get this same debug error on the working scripts.  So I really
need
> > to get past this to see why my testing script isn't working.
> >
> > CRS Editor Version 5.0
> >
> > Thanks!
> >
> >
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> >
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