[cisco-voip] IPCC Scripts Debugging

[Tammie Robertson]

That was it and it's all working now!  Thanks


-----Original Message-----
From: Jonathan Charles [mailto:jonvoip at gmail.com] 
Sent: Tuesday, July 29, 2008 10:35 AM
To: Tammie Robertson
Cc: Bryan Nowak; Cisco VOIP Newsletter - puck.nether.net
Subject: Re: [cisco-voip] IPCC Scripts Debugging

Yeah, um, go to Route Plan Report, search for Unassigned DN matching
the number and delete it.



Jonathan

On Tue, Jul 29, 2008 at 9:32 AM, Tammie Robertson
<trobertson at alliedmachine.com> wrote:
> I was thinking it was in the trigger, so that makes sense.  But I have
> broken my trigger in the process and cant recreate it. I deleted it
and
> also deleted it from the CTI Ports but when I try to re-create it, I
get
> this error:
> * Failed to create the CTI Route Point and corresponding Line on
Unified
> CM.
>
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Tuesday, July 29, 2008 10:09 AM
> To: Tammie Robertson
> Cc: Bryan Nowak; Cisco VOIP Newsletter - puck.nether.net
> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>
> Go to IPCC - Subsystems - RMCM - Contact Service Queues... you need to
> match the name, exactly.
>
>
>
> Jonathan
>
> On Tue, Jul 29, 2008 at 8:50 AM, Tammie Robertson
> <trobertson at alliedmachine.com> wrote:
>> Thanks! Doing the reactive debug did point me to the Select Resource
>> Trigger where it fails.  Says 'Failed to load CSQ because
>> CSQ:CustSvcSkillQ is invalid'  I have the variable set to what I
> believe
>> it should be and what I set up for triggers, etc... but where does
> this
>> value actually point to? Where should I check to see why it doesn't
>> recognize this value?
>>
>> Thanks!
>>
>>
>> -----Original Message-----
>> From: Bryan Nowak [mailto:n68851 at hotmail.com]
>> Sent: Monday, July 21, 2008 10:40 PM
>> To: Jonathan Charles; Tammie Robertson
>> Cc: Cisco VOIP Newsletter - puck.nether.net
>> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>>
>> I agree with Jonathan that something is up with getting the call to
> pass
>> into IPCC.  But for the error when you debug, you need to do a
> reactive
>> debug if there's an Accept step in your script.  Otherwise, there is
> no
>> triggering contact and any step which refers to it will cause the
> debug
>> to
>> fail (Accept, Play Prompt, Get Digit, etc.).  Once the test call is
>> made, a
>> reactive script window will open in the editor and then you can step
>> through
>> it.
>>
>> But if you are hearing snotty lady, you will likely find that the
call
>> never
>> reaches the script -- and the reactive debug doesn't start.
>>
>> Bryan
>> ----- Original Message -----
>> From: "Jonathan Charles" <jonvoip at gmail.com>
>> To: "Tammie Robertson" <trobertson at alliedmachine.com>
>> Cc: "Cisco VOIP Newsletter - puck.nether.net"
>> <cisco-voip at puck.nether.net>
>> Sent: Friday, July 18, 2008 9:27 AM
>> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>>
>>
>>> Snotty Lady usually comes on when a CSQ or a variable is screwed
> up...
>>> Check the spelling of the CSQ in the variable in the script.
>>>
>>> Then take a look at the MIVR logs, and search for 'error'...
>>>
>>> Also, from your error, it almost seems like JTAPI is kind of
hosed...
>>>
>>>
>>>
>>> Jonathan
>>>
>>> On Fri, Jul 18, 2008 at 9:09 AM, Tammie Robertson
>>> <trobertson at alliedmachine.com> wrote:
>>> > I am trying to create a new script in IPCC for testing by copying
a
>>> > working script and just making changes as needed.  I made my
> changes
>> but
>>> > yet when I test, it doesn't work. I get the "I'm sorry we are
>> currently
>>> > experiencing system problems..." So next step is to debug...
>>> >
>>> > My script starts as:
>>> > Start
>>> > Delay 1 sec
>>> > Accept (--Triggering Contact--)
>>> >
>>> > Now when I debug it gets to Accept and then I get this error:
>>> > Task:230000017566 AcceptStep is not a ContactApplicationTrigger.
> I
>>> > also get this same debug error on the working scripts.  So I
really
>> need
>>> > to get past this to see why my testing script isn't working.
>>> >
>>> > CRS Editor Version 5.0
>>> >
>>> > Thanks!
>>> >
>>> >
>>> > _______________________________________________
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>>> >
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>>>
>>
>>
>