[cisco-voip] IPCC Scripts Debugging

[Jonathan Charles]

NP

On Tue, Jul 29, 2008 at 9:55 AM, Tammie Robertson
<trobertson at alliedmachine.com> wrote:
> That was it and it's all working now!  Thanks
>
>
> -----Original Message-----
> From: Jonathan Charles [mailto:jonvoip at gmail.com]
> Sent: Tuesday, July 29, 2008 10:35 AM
> To: Tammie Robertson
> Cc: Bryan Nowak; Cisco VOIP Newsletter - puck.nether.net
> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>
> Yeah, um, go to Route Plan Report, search for Unassigned DN matching
> the number and delete it.
>
>
>
> Jonathan
>
> On Tue, Jul 29, 2008 at 9:32 AM, Tammie Robertson
> <trobertson at alliedmachine.com> wrote:
>> I was thinking it was in the trigger, so that makes sense.  But I have
>> broken my trigger in the process and cant recreate it. I deleted it
> and
>> also deleted it from the CTI Ports but when I try to re-create it, I
> get
>> this error:
>> * Failed to create the CTI Route Point and corresponding Line on
> Unified
>> CM.
>>
>>
>>
>> -----Original Message-----
>> From: Jonathan Charles [mailto:jonvoip at gmail.com]
>> Sent: Tuesday, July 29, 2008 10:09 AM
>> To: Tammie Robertson
>> Cc: Bryan Nowak; Cisco VOIP Newsletter - puck.nether.net
>> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>>
>> Go to IPCC - Subsystems - RMCM - Contact Service Queues... you need to
>> match the name, exactly.
>>
>>
>>
>> Jonathan
>>
>> On Tue, Jul 29, 2008 at 8:50 AM, Tammie Robertson
>> <trobertson at alliedmachine.com> wrote:
>>> Thanks! Doing the reactive debug did point me to the Select Resource
>>> Trigger where it fails.  Says 'Failed to load CSQ because
>>> CSQ:CustSvcSkillQ is invalid'  I have the variable set to what I
>> believe
>>> it should be and what I set up for triggers, etc... but where does
>> this
>>> value actually point to? Where should I check to see why it doesn't
>>> recognize this value?
>>>
>>> Thanks!
>>>
>>>
>>> -----Original Message-----
>>> From: Bryan Nowak [mailto:n68851 at hotmail.com]
>>> Sent: Monday, July 21, 2008 10:40 PM
>>> To: Jonathan Charles; Tammie Robertson
>>> Cc: Cisco VOIP Newsletter - puck.nether.net
>>> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>>>
>>> I agree with Jonathan that something is up with getting the call to
>> pass
>>> into IPCC.  But for the error when you debug, you need to do a
>> reactive
>>> debug if there's an Accept step in your script.  Otherwise, there is
>> no
>>> triggering contact and any step which refers to it will cause the
>> debug
>>> to
>>> fail (Accept, Play Prompt, Get Digit, etc.).  Once the test call is
>>> made, a
>>> reactive script window will open in the editor and then you can step
>>> through
>>> it.
>>>
>>> But if you are hearing snotty lady, you will likely find that the
> call
>>> never
>>> reaches the script -- and the reactive debug doesn't start.
>>>
>>> Bryan
>>> ----- Original Message -----
>>> From: "Jonathan Charles" <jonvoip at gmail.com>
>>> To: "Tammie Robertson" <trobertson at alliedmachine.com>
>>> Cc: "Cisco VOIP Newsletter - puck.nether.net"
>>> <cisco-voip at puck.nether.net>
>>> Sent: Friday, July 18, 2008 9:27 AM
>>> Subject: Re: [cisco-voip] IPCC Scripts Debugging
>>>
>>>
>>>> Snotty Lady usually comes on when a CSQ or a variable is screwed
>> up...
>>>> Check the spelling of the CSQ in the variable in the script.
>>>>
>>>> Then take a look at the MIVR logs, and search for 'error'...
>>>>
>>>> Also, from your error, it almost seems like JTAPI is kind of
> hosed...
>>>>
>>>>
>>>>
>>>> Jonathan
>>>>
>>>> On Fri, Jul 18, 2008 at 9:09 AM, Tammie Robertson
>>>> <trobertson at alliedmachine.com> wrote:
>>>> > I am trying to create a new script in IPCC for testing by copying
> a
>>>> > working script and just making changes as needed.  I made my
>> changes
>>> but
>>>> > yet when I test, it doesn't work. I get the "I'm sorry we are
>>> currently
>>>> > experiencing system problems..." So next step is to debug...
>>>> >
>>>> > My script starts as:
>>>> > Start
>>>> > Delay 1 sec
>>>> > Accept (--Triggering Contact--)
>>>> >
>>>> > Now when I debug it gets to Accept and then I get this error:
>>>> > Task:230000017566 AcceptStep is not a ContactApplicationTrigger.
>> I
>>>> > also get this same debug error on the working scripts.  So I
> really
>>> need
>>>> > to get past this to see why my testing script isn't working.
>>>> >
>>>> > CRS Editor Version 5.0
>>>> >
>>>> > Thanks!
>>>> >
>>>> >
>>>> > _______________________________________________
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>>>> >
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>>>>
>>>
>>>
>>
>