[cisco-voip] IPCCX - Can this be done with IPCCX?

[Zack Zilakakis (zzilakak)]

This is supported in UCCE and is referred to as Mobile Agent.  There are
different methods in which to deploy Mobile Agent however UCCX does not
support it. 


Thanks,
 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
Sent: Friday, February 29, 2008 9:19 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCCX - Can this be done with IPCCX?

Looking into various ways to do home agents and came across an example
of a business utilizing the home agents land line phone, actually it was
a dedicated land line phone.

Anyway, the agents use a client (similar to desktop agent I believe)
through Citrix, when the agent logs into the client it tells the call
center PBX the agent is ready and to start sending them calls.
However it knows the calls need to be routed to an outside line
belonging to the agent.

It all sounds very similar to IPCCX and Agent Desktop.  However rather
than route calls to an agents extension (ip phone) it knows that if this
agent is signed in to send calls to the external number of that agent.

My first thought (without putting much thought into it) is to just set
the agents extension to call forward all to the external number.
However, I also recall that Agent Desktop requires the PC running agent
desktop to be connected directly to the agents phone.  And other
limitations like not having the extension as a shared extension, so its
highly unlikely I can just do a call forward all.

Any thoughts on this or ideas on how to accomplish something similar?
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