[cisco-voip] Phone hitting wrong voicemail account?

[Matt Slaga (US)]

The phone automatically picks the line with MWI set to on to make the
call to voicemail.

Change the service Parameter "always use primary line for messages" or
something like that.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, March 04, 2008 10:30 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Phone hitting wrong voicemail account?

I am confused... got a issue with a user reporting that they keep
getting "invalid entry" after putting in their password when checking
voicemail from phone.

I thought well sounds like she forgot the password, so I reset it.
But it still happens.

Odd.. but I assume its user error as the phone config looks fine.

I go check and do it myself, sure enough same thing.

I reboot phone.  Same thing.

I delete phone and add it back.  Same thing.

I delete the second line on her phone, shared line of her supervisor,
and the issue goes away.

Add the second line back issue reappears.

I can't say I have seen this before.  I have many many phones out
there with second and third shared lines but this does not interfere
with the user checking voicemail.

It seems that when I add the second line and hit the messages button
that its hitting unity with the second line and thus is expecting the
password of that line / user.

Any thoughts and suggestions, other then just keeping the second line
off.  :-)
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