[cisco-voip] Phone hitting wrong voicemail account?

[Lelio Fulgenzi]

There is a system parameter that says always go to the prime extension mailbox or go to the extension that has voicemail.

If the second line has voicemail on it and the system parameter is not set, it will go to the second voicemail box.

In the immortal words of the TAC...."it's working as designed" ;)
Lelio
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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"Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo."      WJR

----- Original Message ----- 
From: "TechGuy" <techguy at gmail.com>
To: <cisco-voip at puck.nether.net>
Sent: Tuesday, March 04, 2008 10:30 AM
Subject: [cisco-voip] Phone hitting wrong voicemail account?


>I am confused... got a issue with a user reporting that they keep
> getting "invalid entry" after putting in their password when checking
> voicemail from phone.
> 
> I thought well sounds like she forgot the password, so I reset it.
> But it still happens.
> 
> Odd.. but I assume its user error as the phone config looks fine.
> 
> I go check and do it myself, sure enough same thing.
> 
> I reboot phone.  Same thing.
> 
> I delete phone and add it back.  Same thing.
> 
> I delete the second line on her phone, shared line of her supervisor,
> and the issue goes away.
> 
> Add the second line back issue reappears.
> 
> I can't say I have seen this before.  I have many many phones out
> there with second and third shared lines but this does not interfere
> with the user checking voicemail.
> 
> It seems that when I add the second line and hit the messages button
> that its hitting unity with the second line and thus is expecting the
> password of that line / user.
> 
> Any thoughts and suggestions, other then just keeping the second line off.  :-)
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>
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