[cisco-voip] CUPC - not able to add Users to Group

["Gregor Weißenfels"]

Hello Bill,

thank you for your help! My answers are beginning with -->

"Can you be more specific about what happens when you try to add a user to
a group?  Do you get an error, does the menu option appear greyed out, or
does it seem to add the user but the user doesn't show up in the group?"

--> No i don´t get an error and the menu option is not greyed out. I can use the option in the menu, but nothing happens. The user does not appear under the group. But i am able to add users via the Phone Messenger Service on the IP Phone. When i enter users via the IP Phone, they appear in the CUPC.


"Are you able to create new groups?"

-> Yes, i am able to add new groups via Actions -> Add new Group (my CUPC is in german language i am just translating)


"Which minor release of 1.2 are you using?  I believe, starting with 1.2.2, you can also drag contacts up to the lists."

-> We are running CUPC 1.2(2.11220) (german Version). Drag and drop of contacts is not possible. If i want to pull a contact under a group, a 	"prohibition sign" appears.


"Curious also to know if you close CUPC then log back in if the contacts
show up in the list."

-> All contacts, that i added via the IP Phone are persistent. After a restart of CUPC, they are still there.


Again, thank you for your help!

Best regards,
Gregor




-------- Original-Nachricht --------
> Datum: Tue, 4 Mar 2008 20:00:35 -0600
> Von: "Bill Talley" <billt at aos5.com>
> An: "Gregor Weißenfels" <gweissenfels at gmx.de>, cisco-voip at puck.nether.net
> Betreff: RE: [cisco-voip] CUPC - not able to add Users to Group

> Can you be more specific about what happens when you try to add a user to
> a
> group?  Do you get an error, does the menu option appear greyed out, or
> does
> it seem to add the user but the user doesn't show up in the group?  
> 
> Are you able to create new groups?
> 
> Which minor release of 1.2 are you using?  I believe, starting with 1.2.2,
> you can also drag contacts up to the lists.
> 
> Curious also to know if you close CUPC then log back in if the contacts
> show
> up in the list.
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of "Gregor
> Weißenfels"
> Sent: Monday, March 03, 2008 1:21 PM
> To: gweissenfels at gmx.de; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CUPC - not able to add Users to Group
> 
> Hello Team,
> 
> does nobody have an idea? Every hint could help.
> 
> Thank you!
> Gregor
> 
> 
> -------- Original-Nachricht --------
> > Datum: Fri, 29 Feb 2008 15:32:12 +0100
> > Von: gweissenfels at gmx.de
> > An: cisco-voip at puck.nether.net
> > Betreff: [cisco-voip] CUPC - not able to add Users to Group
> 
> > Hello,
> > 
> > our topology:
> > 
> > CUCM 6.1.1
> > CUPS 6.0.2.1000-27
> > CUPC 1.2
> > Unity 5.01
> > LDAP Lotus Domino
> > 
> > Following issue:
> > We are able to search the Lotus LDAP for users via the search field in
> the
> > UPC, but we are not able to add the users to any group via right mouse
> > click "add user to group ...". Calling the user and sending an email
> from
> the
> > search field via context menu is possible.
> > Under Show Server Health Status all Fields are green.
> > 
> > We modified the Microsoft LDAP Search template in CUPS, so that the
> query
> > matches right attributes. We deleted the attributes in the template,
> that
> > we don´t need.
> > 
> > Does anyone has an idea, why we are not able to add the users to any
> > group?
> > 
> > Thanks in advance!
> > Gregor
> > 
> > _______________________________________________
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> > cisco-voip at puck.nether.net
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