[cisco-voip] Attendant Console directory listing issue

[Ed Ellerbee]

CCM 4.1(3)SR5d, AC 1.4 (11 i think)(it's close to current)

setup:AC user, phone in directory call-forwarded

I have a customer with an issue when sorting departments in the directory
listing on attendant console. The line states of the users are fine - busy,
ringing or idle, and the rest of the information populates. But when a user
has their phone call-forwarded there is an icon that populates next to the
directory number column.

Pulling down the department selector and choosing the site, the call-forward
icon does not populate, but if you enter the first few letters of the name
in the search box and reduce the query size, the icon populates. The query
return is a smaller number. After doing a search in this fashion, pulling
down the department selector will intermittently show the call-forward icon.


I've verified the service parameters, the AC settings and done quite a few
searches on CCO, Google and the Cisco pro forums. I've yielded no return.

Anybody encounter this before? Or have any idea?

-Ed
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