[cisco-voip] CDR Processing - inhouse vs outsourced

[Lelio Fulgenzi]

There are plenty of outsourcing services that deal with much more delicate information than CDRs. Offshore help centres having access to customer databases with creditcard, healthcare, financial, etc. That being said, I'm sure part of the contract with any off-shore company will indicate the confidentiality of the data they are dealing with.

Of course, in the event a company goes bankrupt, all bets are off. The creditor will be able to sell everything, regardless of privacy policy in place. ;)

Lelio
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Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely
related to the amount of caffeine ingested in the last 30 minutes. 

  ----- Original Message ----- 
  From: jean-francois.guay at bell.ca 
  To: lelio at uoguelph.ca ; cisco-voip at puck.nether.net 
  Sent: Wednesday, March 05, 2008 1:26 PM
  Subject: RE: [cisco-voip] CDR Processing - inhouse vs outsourced


  Lelio,

  What are your thoughts about the security/confidentiality issues surronding the transmission of the CDR files?




------------------------------------------------------------------------------
  De : cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] De la part de Lelio Fulgenzi
  Envoyé : 5 mars 2008 12:20
  À : Cisco Voyp List
  Objet : [cisco-voip] CDR Processing - inhouse vs outsourced


  There's been a lot of talk about CDR processing applications on the list as of late. I'm not too sure how much they cost or the amount of time that is required to set them up and maintain, however, something you should consider is outsourcing. We have been doing this for a number of years and find the service that we get to be efficient, cost effective and very flexible. We send them data every week and they provide us custom bills every billing period (about once a month). We then have an application in house that seperates the bills and emails them out as well as automatically making journal entries from the departments telecom budget.

  If you are in the midst of looking at CDR processing applications, I would strongly suggest giving these guys a call to see if they can provide you with a service at a reasonable cost. I've already called them and they are ready to serve! I was ensured that they can provide service to US customers without any issues. 

  The primary contact is:

  Paul Valentini (Manager, Information Services)
  TSB Solutions Inc. 
  115 - 5399 Eglinton Ave. West 
  Toronto, Ontario, Canada 
  M9C - 5K6 
  Phone: (416)622-7010 ext. 264 
  Fax:     (416)622-3540 
  www.tsbsolutions.com

  Lelio
  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  Java-Clavis-Domus Theorem: The ability to keep your hands on the home keys is inversely
  related to the amount of caffeine ingested in the last 30 minutes. 
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