[cisco-voip] CDR Processing - inhouse vs outsourced

[Ryan Ratliff]

If you do perform the upgrade in place please have a set of hard  
drives pulled to revert back to.  The biggest advantage to upgrading  
on a new server is that you can always power up the old one in case  
something goes wrong.

Since you are moving from Windows to Linux it definitely involves an  
OS reimage, though it does import data during install, not after.  If  
you've been through a 3.2 to 3.3 (or later) upgrade it is very similar.

-Ryan

On Mar 5, 2008, at 1:49 PM, Lelio Fulgenzi wrote:

I would expect that most of the GUI functionality is there, CAR/ART I  
mean. I do not know for sure. What will definately be different is  
the export functions.

As far as the upgrades are concerned, you'd have to consult the  
hardware/software compatibility matrix. I don't see why if you had  
supported hardware and software you couldn't do the upgrade in place.

Lelio
------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Java-Clavis-Domus Theorem: The ability to keep your hands on the home  
keys is inversely
related to the amount of caffeine ingested in the last 30 minutes.
----- Original Message -----
From: Miller, Steve
To: Lelio Fulgenzi ; jean-francois.guay at bell.ca ; cisco- 
voip at puck.nether.net
Sent: Wednesday, March 05, 2008 1:45 PM
Subject: RE: [cisco-voip] CDR Processing - inhouse vs outsourced

Are you saying that 6.X will have the same CDR capability that our  
current 4.1 has?

One other quick question:  is 6.X an upgrade that can be performed on  
the same hardware or is it a completely fresh install where you  
import user data after the new server is built?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com



From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Wednesday, March 05, 2008 1:43 PM
To: Miller, Steve; jean-francois.guay at bell.ca; cisco- 
voip at puck.nether.net
Subject: Re: [cisco-voip] CDR Processing - inhouse vs outsourced

The cutting of CDRs is still there....it's the processing that is,  
well, lacking, in any version. I guess it all depends on what you are  
trying to do.

If you are charging one flat rate for all LD, then it works fine. But  
there are different costs associated with overseas and overseas  
mobile phones. A true CDR/billing package will be able to load LD  
rates and carrier country codes for land/mobile phones and bill  
accordingly.


Lelio
------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Java-Clavis-Domus Theorem: The ability to keep your hands on the home  
keys is inversely
related to the amount of caffeine ingested in the last 30 minutes.
----- Original Message -----
From: Miller, Steve
To: Lelio Fulgenzi ; jean-francois.guay at bell.ca ; cisco- 
voip at puck.nether.net
Sent: Wednesday, March 05, 2008 1:37 PM
Subject: RE: [cisco-voip] CDR Processing - inhouse vs outsourced

Why is CDR no longer part of Call Manager in 6.X ???  It works fine  
in 4.1.

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Wednesday, March 05, 2008 1:34 PM
To: jean-francois.guay at bell.ca; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CDR Processing - inhouse vs outsourced

There are plenty of outsourcing services that deal with much more  
delicate information than CDRs. Offshore help centres having access  
to customer databases with creditcard, healthcare, financial, etc.  
That being said, I'm sure part of the contract with any off-shore  
company will indicate the confidentiality of the data they are  
dealing with.

Of course, in the event a company goes bankrupt, all bets are off.  
The creditor will be able to sell everything, regardless of privacy  
policy in place. ;)

Lelio
------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Java-Clavis-Domus Theorem: The ability to keep your hands on the home  
keys is inversely
related to the amount of caffeine ingested in the last 30 minutes.
----- Original Message -----
From: jean-francois.guay at bell.ca
To: lelio at uoguelph.ca ; cisco-voip at puck.nether.net
Sent: Wednesday, March 05, 2008 1:26 PM
Subject: RE: [cisco-voip] CDR Processing - inhouse vs outsourced

Lelio,

What are your thoughts about the security/confidentiality issues  
surronding the transmission of the CDR files?


De : cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] De la part de Lelio Fulgenzi
Envoyé : 5 mars 2008 12:20
À : Cisco Voyp List
Objet : [cisco-voip] CDR Processing - inhouse vs outsourced

There's been a lot of talk about CDR processing applications on the  
list as of late. I'm not too sure how much they cost or the amount of  
time that is required to set them up and maintain, however, something  
you should consider is outsourcing. We have been doing this for a  
number of years and find the service that we get to be efficient,  
cost effective and very flexible. We send them data every       week  
and they provide us custom bills every billing period (about once a  
month). We then have an application in house that seperates the bills  
and emails them out as well as automatically making journal entries  
from the departments telecom budget.

If you are in the midst of looking at CDR processing applications, I  
would strongly suggest giving these guys a call to see if they can  
provide you with a service at a reasonable cost. I've already called  
them and they are ready to serve! I was ensured that they can provide  
service to US customers without any issues.

The primary contact is:

Paul Valentini (Manager, Information Services)
TSB Solutions Inc.
115 - 5399 Eglinton Ave. West
Toronto, Ontario, Canada
M9C - 5K6
Phone: (416)622-7010 ext. 264
Fax:     (416)622-3540
www.tsbsolutions.com

Lelio
------------------------------------------------------------------------ 
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Java-Clavis-Domus Theorem: The ability to keep your hands on the home  
keys is inversely
related to the amount of caffeine ingested in the last 30 minutes.

--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network.  If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.

To reply to our email administrator directly, send an email
to postmaster at dicksteinshapiro.com

Dickstein Shapiro LLP
http://www.DicksteinShapiro.com

======================================================================== 
======


--------------------------------------------------------
This e-mail message and any attached files are confidential
and are intended solely for the use of the addressee(s)
named above. This communication may contain material
protected by attorney-client, work product, or other
privileges. If you are not the intended recipient or person
responsible for delivering this confidential communication
to the intended recipient, you have received this
communication in error, and any review, use, dissemination,
forwarding, printing, copying, or other distribution of
this e-mail message and any attached files is strictly
prohibited. Dickstein Shapiro reserves the right to monitor
any communication that is created, received, or sent on its
network.  If you have received this confidential
communication in error, please notify the sender
immediately by reply e-mail message and permanently delete
the original message.

To reply to our email administrator directly, send an email
to postmaster at dicksteinshapiro.com

Dickstein Shapiro LLP
http://www.DicksteinShapiro.com

======================================================================== 
======

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080305/60b4088f/attachment-0001.html