[cisco-voip] 7914 issues

[James Buchanan]

Hello,

 

This may seem like a stranger answer, but I have seen behavior like this
when a user has the clip turned upside down that holds the handset on
the phone when the phone is wallmounted. If this clip is set for
wallmount, often the user does not hangup all the way and thus when they
think they are picking up the handset, they really are not. I would
check that first.

 

Thanks,


James

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curt Shaffer
Sent: Friday, March 07, 2008 6:03 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7914 issues

 

I have a client who is complaining that when they pick the receiver up
on the 7960 and press one of the buttons on the attendant console to
dial the user nothing happens. Then when they hang up, it doesn't matter
how long it is hung up, when they pick it up again it then dials the
number. They are able to get around this by pressing the number on the
console then picking up the receiver. Another odd thing is that if a
call comes in after they have hung up when the call did not complete and
the receptionist answers it, the incoming call transfers to the
attempted call previously automatically.. 

 

The last odd thing is that they swear this was not always the case, and
that it has actually went from once in a while to every time. 

 

Has anyone heard of such a thing or have any suggestions as to why this
is happening? 

 

We are using Call Manager Express 4.2, and the phone in question is a
7960 with 2 7914's attached.

 

Thanks

 

 

Curt

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