[cisco-voip] 7914 issues

[Curt Shaffer]

I have a client who is complaining that when they pick the receiver up on
the 7960 and press one of the buttons on the attendant console to dial the
user nothing happens. Then when they hang up, it doesn't matter how long it
is hung up, when they pick it up again it then dials the number. They are
able to get around this by pressing the number on the console then picking
up the receiver. Another odd thing is that if a call comes in after they
have hung up when the call did not complete and the receptionist answers it,
the incoming call transfers to the attempted call previously automatically..


 

The last odd thing is that they swear this was not always the case, and that
it has actually went from once in a while to every time. 

 

Has anyone heard of such a thing or have any suggestions as to why this is
happening? 

 

We are using Call Manager Express 4.2, and the phone in question is a 7960
with 2 7914's attached.

 

Thanks

 

 

Curt

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