[cisco-voip] 7914 issues

[Curt Shaffer]

I will try the angle.  The user is a pretty heavy user of the console (it's
2 of the physical 7914 console) but they were not happy with any headsets
because of the lack of the ability to transfer, park  and put on hold with
just the mobile headset. We opted for a 7921 WIFI phone that she can carry
with her when she left the desk.

 

From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Friday, March 07, 2008 8:20 PM
To: Curt Shaffer; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] 7914 issues

 

One other suggestion-take the angle of the handset down one notch to avoid
the receiver falling off.

 

Also, if the user is a heavy AC user (is this Arc Console), then you may
want to consider a headset to get the most bang out of the console.

 

From: Curt Shaffer [mailto:cshaffer at gmail.com] 
Sent: Friday, March 07, 2008 7:18 PM
To: James Buchanan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] 7914 issues

 

Actually, while that does sound odd, I know for a fact the clip is upside
down because the receiver kept falling off. That would also explain why it
was not always like that because it was only after a time of complaining of
the receiver falling that they switched it.I will have them flip it and try.
I'll also keep the question open for any other input. Thanks for the
suggestion as I would never have even guessed that.

 

 

 

From: James Buchanan [mailto:jbuchanan at ctiusa.com] 
Sent: Friday, March 07, 2008 8:12 PM
To: Curt Shaffer; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] 7914 issues

 

Hello,

 

This may seem like a stranger answer, but I have seen behavior like this
when a user has the clip turned upside down that holds the handset on the
phone when the phone is wallmounted. If this clip is set for wallmount,
often the user does not hangup all the way and thus when they think they are
picking up the handset, they really are not. I would check that first.

 

Thanks,


James

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curt Shaffer
Sent: Friday, March 07, 2008 6:03 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7914 issues

 

I have a client who is complaining that when they pick the receiver up on
the 7960 and press one of the buttons on the attendant console to dial the
user nothing happens. Then when they hang up, it doesn't matter how long it
is hung up, when they pick it up again it then dials the number. They are
able to get around this by pressing the number on the console then picking
up the receiver. Another odd thing is that if a call comes in after they
have hung up when the call did not complete and the receptionist answers it,
the incoming call transfers to the attempted call previously automatically..


 

The last odd thing is that they swear this was not always the case, and that
it has actually went from once in a while to every time. 

 

Has anyone heard of such a thing or have any suggestions as to why this is
happening? 

 

We are using Call Manager Express 4.2, and the phone in question is a 7960
with 2 7914's attached.

 

Thanks

 

 

Curt

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