[cisco-voip] 7914 issues

[Curt Shaffer]

This did not fix the issue. Does anyone else have any suggestions?

On Fri, Mar 7, 2008 at 9:36 PM, Curt Shaffer <cshaffer at gmail.com> wrote:

>  I will try the angle.  The user is a pretty heavy user of the console
> (it's 2 of the physical 7914 console) but they were not happy with any
> headsets because of the lack of the ability to transfer, park  and put on
> hold with just the mobile headset. We opted for a 7921 WIFI phone that she
> can carry with her when she left the desk.
>
>
>
> *From:* James Buchanan [mailto:jbuchanan at ctiusa.com]
> *Sent:* Friday, March 07, 2008 8:20 PM
>
> *To:* Curt Shaffer; cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] 7914 issues
>
>
>
> One other suggestion—take the angle of the handset down one notch to avoid
> the receiver falling off.
>
>
>
> Also, if the user is a heavy AC user (is this Arc Console), then you may
> want to consider a headset to get the most bang out of the console.
>
>
>
> *From:* Curt Shaffer [mailto:cshaffer at gmail.com]
> *Sent:* Friday, March 07, 2008 7:18 PM
> *To:* James Buchanan; cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] 7914 issues
>
>
>
> Actually, while that does sound odd, I know for a fact the clip is upside
> down because the receiver kept falling off. That would also explain why it
> was not always like that because it was only after a time of complaining of
> the receiver falling that they switched it.I will have them flip it and
> try. I'll also keep the question open for any other input. Thanks for the
> suggestion as I would never have even guessed that.
>
>
>
>
>
>
>
> *From:* James Buchanan [mailto:jbuchanan at ctiusa.com]
> *Sent:* Friday, March 07, 2008 8:12 PM
> *To:* Curt Shaffer; cisco-voip at puck.nether.net
> *Subject:* RE: [cisco-voip] 7914 issues
>
>
>
> Hello,
>
>
>
> This may seem like a stranger answer, but I have seen behavior like this
> when a user has the clip turned upside down that holds the handset on the
> phone when the phone is wallmounted. If this clip is set for wallmount,
> often the user does not hangup all the way and thus when they think they are
> picking up the handset, they really are not. I would check that first.
>
>
>
> Thanks,
>
>
> James
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Curt Shaffer
> *Sent:* Friday, March 07, 2008 6:03 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] 7914 issues
>
>
>
> I have a client who is complaining that when they pick the receiver up on
> the 7960 and press one of the buttons on the attendant console to dial the
> user nothing happens. Then when they hang up, it doesn't matter how long it
> is hung up, when they pick it up again it then dials the number. They are
> able to get around this by pressing the number on the console then picking
> up the receiver. Another odd thing is that if a call comes in after they
> have hung up when the call did not complete and the receptionist answers it,
> the incoming call transfers to the attempted call previously automatically..
>
>
>
>
> The last odd thing is that they swear this was not always the case, and
> that it has actually went from once in a while to every time.
>
>
>
> Has anyone heard of such a thing or have any suggestions as to why this is
> happening?
>
>
>
> We are using Call Manager Express 4.2, and the phone in question is a 7960
> with 2 7914's attached.
>
>
>
> Thanks
>
>
>
>
>
> Curt
>
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