[cisco-voip] 7914 issues

[Curt Shaffer]

This did not fix the issue. Does anyone else have any suggestions?

On Mon, Mar 10, 2008 at 11:17 AM, Curt Shaffer <cshaffer at gmail.com> wrote:

> This did not fix the issue. Does anyone else have any suggestions?
>
>
> On Fri, Mar 7, 2008 at 9:36 PM, Curt Shaffer <cshaffer at gmail.com> wrote:
>
> >  I will try the angle.  The user is a pretty heavy user of the console
> > (it's 2 of the physical 7914 console) but they were not happy with any
> > headsets because of the lack of the ability to transfer, park  and put on
> > hold with just the mobile headset. We opted for a 7921 WIFI phone that she
> > can carry with her when she left the desk.
> >
> >
> >
> > *From:* James Buchanan [mailto:jbuchanan at ctiusa.com]
> > *Sent:* Friday, March 07, 2008 8:20 PM
> >
> > *To:* Curt Shaffer; cisco-voip at puck.nether.net
> > *Subject:* RE: [cisco-voip] 7914 issues
> >
> >
> >
> > One other suggestion—take the angle of the handset down one notch to
> > avoid the receiver falling off.
> >
> >
> >
> > Also, if the user is a heavy AC user (is this Arc Console), then you may
> > want to consider a headset to get the most bang out of the console.
> >
> >
> >
> > *From:* Curt Shaffer [mailto:cshaffer at gmail.com]
> > *Sent:* Friday, March 07, 2008 7:18 PM
> > *To:* James Buchanan; cisco-voip at puck.nether.net
> > *Subject:* RE: [cisco-voip] 7914 issues
> >
> >
> >
> > Actually, while that does sound odd, I know for a fact the clip is
> > upside down because the receiver kept falling off. That would also explain
> > why it was not always like that because it was only after a time of
> > complaining of the receiver falling that they switched it.I will have
> > them flip it and try. I'll also keep the question open for any other input.
> > Thanks for the suggestion as I would never have even guessed that.
> >
> >
> >
> >
> >
> >
> >
> > *From:* James Buchanan [mailto:jbuchanan at ctiusa.com]
> > *Sent:* Friday, March 07, 2008 8:12 PM
> > *To:* Curt Shaffer; cisco-voip at puck.nether.net
> > *Subject:* RE: [cisco-voip] 7914 issues
> >
> >
> >
> > Hello,
> >
> >
> >
> > This may seem like a stranger answer, but I have seen behavior like this
> > when a user has the clip turned upside down that holds the handset on the
> > phone when the phone is wallmounted. If this clip is set for wallmount,
> > often the user does not hangup all the way and thus when they think they are
> > picking up the handset, they really are not. I would check that first.
> >
> >
> >
> > Thanks,
> >
> >
> > James
> >
> >
> >
> > *From:* cisco-voip-bounces at puck.nether.net [mailto:
> > cisco-voip-bounces at puck.nether.net] *On Behalf Of *Curt Shaffer
> > *Sent:* Friday, March 07, 2008 6:03 PM
> > *To:* cisco-voip at puck.nether.net
> > *Subject:* [cisco-voip] 7914 issues
> >
> >
> >
> > I have a client who is complaining that when they pick the receiver up
> > on the 7960 and press one of the buttons on the attendant console to dial
> > the user nothing happens. Then when they hang up, it doesn't matter how long
> > it is hung up, when they pick it up again it then dials the number. They are
> > able to get around this by pressing the number on the console then picking
> > up the receiver. Another odd thing is that if a call comes in after they
> > have hung up when the call did not complete and the receptionist answers it,
> > the incoming call transfers to the attempted call previously automatically..
> >
> >
> >
> >
> > The last odd thing is that they swear this was not always the case, and
> > that it has actually went from once in a while to every time.
> >
> >
> >
> > Has anyone heard of such a thing or have any suggestions as to why this
> > is happening?
> >
> >
> >
> > We are using Call Manager Express 4.2, and the phone in question is a
> > 7960 with 2 7914's attached.
> >
> >
> >
> > Thanks
> >
> >
> >
> >
> >
> > Curt
> >
>
>
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