[cisco-voip] Help required: Incoming calls on PRI are not transfered to CiscoAA/IVR
Syed Khalid Ali
Khalid_Khursheed at hotmail.com
Sat Mar 8 08:14:00 EST 2008
BlankBelow are Q921 and Q931 debugs when call are not transfered to Cisco-IP-AA. Caller only hears ringing tone (as if someone is not there to pickup the call) but consecutive calls are answred by IP-AA. Note that there is no ISDN-Connect Message.
FDIB-HO-GW1#
*Mar 8 12:34:53.915: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x1B00
Sending Complete
Bearer Capability i = 0x9090A3
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838F
Exclusive, Channel 15
Progress Ind i = 0x8283 - Origination address is non-ISDN
Progress Ind i = 0x8083 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '212272445'
Plan:ISDN, Type:National
Called Party Number i = 0x81, '7174'
Plan:ISDN, Type:Unknown
FDIB-HO-GW1#
*Mar 8 12:34:53.919: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x9B00
Channel ID i = 0xA9838F
Exclusive, Channel 15
FDIB-HO-GW1#
*Mar 8 12:34:55.663: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x9B00
Progress Ind i = 0x8188 - In-band info or appropriate now available
FDIB-HO-GW1#
*Mar 8 12:35:01.679: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x1B00
Cause i = 0x829F - Normal, unspecified
*Mar 8 12:35:01.683: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x9B00
*Mar 8 12:35:01.791: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x1B00
FDIB-HO-GW1#un all
All possible debugging has been turned off
debug isdn q921 is ON.
FDIB-HO-GW1#
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User RX <- RRp sapi=0 tei=0 nr=75
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User TX -> RRf sapi=0 tei=0 nr=99
FDIB-HO-GW1#
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=99 nr=75
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=100
*Mar 8 12:35:47.511: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=75 nr=100
*Mar 8 12:35:47.531: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=76
FDIB-HO-GW1#
*Mar 8 12:35:49.255: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=76 nr=100
*Mar 8 12:35:49.271: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=77
FDIB-HO-GW1#
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=100 nr=77
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=101
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=77 nr=101
*Mar 8 12:35:51.587: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=78
*Mar 8 12:35:51.663: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=101 nr=78
*Mar 8 12:35:51.667: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=102
FDIB-HO-GW1#un all
All possible debugging has been turned off
----- Original Message -----
From: Syed Khalid Ali
To: cisco-voip at puck.nether.net
Sent: Saturday, March 08, 2008 1:07 PM
Subject: [cisco-voip] Incoming calls on PRI are not transfered to CiscoAA/IVR
Hi
I am having issue with H.323 Voice gateway. Incoming calls are not transfered to Auto-Attendant. This happens randomly but I have noticed that the frequency is higher when there are no incoming call no PRI lines. Please check Q921 and Q931 debugs below. The calls seems to be answered by gateway but ISDN-Connect message is never displayed. I tried to call from my IP Phone (number: 2601) to PRI (2637174) but no ISDN-Connect message for this call but the call is landed on gateway. Running CCM 4.2.
Another questions is that: we can run both MGCP and H.323 on voice gateway but how will it register with CallManager. I guess we can use some loopback technique for this purpose.
Note: I tried from an outside number as well but the results are same.
Anyone expreienced something like this before. Need suggestions/comments!
FDIB-HO-GW1#sh isdn ac
--------------------------------------------------------------------------------
ISDN ACTIVE CALLS
--------------------------------------------------------------------------------
Call Calling Called Remote Seconds Seconds Seconds Charges
Type Number Number Name Used Left Idle Units/Currency
--------------------------------------------------------------------------------
Out 2515 +3463221013 320 Unavail - 0
--------------------------------------------------------------------------------
FDIB-HO-GW1#debug isdn q921
debug isdn q921 is ON.
FDIB-HO-GW1#
*Mar 6 09:02:47.270: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=75 nr=19
*Mar 6 09:02:47.294: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=76
*Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=19 nr=76
*Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=20
*Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=20 nr=76
*Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=21
*Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=21 nr=76
*Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=22
FDIB-HO-GW1#
*Mar 6 09:02:48.030: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=76 nr=22
*Mar 6 09:02:48.050: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=77
FDIB-HO-GW1#
*Mar 6 09:02:49.770: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=77 nr=22
*Mar 6 09:02:49.782: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=78 nr=22
*Mar 6 09:02:49.790: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=78
*Mar 6 09:02:49.806: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=79
*Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=22 nr=79
*Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=23
*Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=23 nr=79
*Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=24
FDIB-HO-GW1#
*Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=24 nr=79
*Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=25
FDIB-HO-GW1#
*Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=25 nr=79
*Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=26
FDIB-HO-GW1#un all
Port Statistics for unclassified packets is not turned on.
All possible debugging has been turned off
FDIB-HO-GW1#sh isdn ac
--------------------------------------------------------------------------------
ISDN ACTIVE CALLS
--------------------------------------------------------------------------------
Call Calling Called Remote Seconds Seconds Seconds Charges
Type Number Number Name Used Left Idle Units/Currency
--------------------------------------------------------------------------------
Out 2515 +3463221013 345 Unavail - 0
--------------------------------------------------------------------------------
FDIB-HO-GW1#FDIB-HO-GW1#sh isd
FDIB-HO-GW1#sh isdn ac
--------------------------------------------------------------------------------
ISDN ACTIVE CALLS
--------------------------------------------------------------------------------
Call Calling Called Remote Seconds Seconds Seconds Charges
Type Number Number Name Used Left Idle Units/Currency
--------------------------------------------------------------------------------
Out 2552 9244285 264 Unavail - 0
Out 2701 6369616 123 Unavail - 0
Out 2901 +3212423432 46 Unavail - 0
--------------------------------------------------------------------------------
FDIB-HO-GW1#debug isdn q931
*Mar 6 08:55:03.454: %ISDN-6-CONNECT: Interface Serial0/1/0:30 is now connected to 4962480 N/A
FDIB-HO-GW1#debug isdn q931
debug isdn q931 is ON.
FDIB-HO-GW1#
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 2601
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Called num 2637174
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x1156
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839D
Exclusive, Channel 29
Progress Ind i = 0x8183 - Origination address is non-ISDN
Calling Party Number i = 0x0081, '2601'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '2637174'
Plan:Unknown, Type:Unknown
*Mar 6 08:55:08.906: ISDN Se0/1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0x9156
Channel ID i = 0xA9839D
Exclusive, Channel 29
*Mar 6 08:55:09.034: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x9156
FDIB-HO-GW1#
*Mar 6 08:55:09.322: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x17FF
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98382
Exclusive, Channel 2
Progress Ind i = 0x8583 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '212637174'
Plan:ISDN, Type:National
Called Party Number i = 0x81, '7174'
Plan:ISDN, Type:Unknown
*Mar 6 08:55:09.326: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x97FF
Channel ID i = 0xA98382
Exclusive, Channel 2
FDIB-HO-GW1#
*Mar 6 08:55:11.066: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x97FF
Progress Ind i = 0x8188 - In-band info or appropriate now available
*Mar 6 08:55:11.290: ISDN Se0/1/0:15 Q931: RX <- ALERTING pd = 8 callref = 0x9156
Progress Ind i = 0x8288 - In-band info or appropriate now available
FDIB-HO-GW1#un all
Port Statistics for unclassified packets is not turned on.
All possible debugging has been turned off
FDIB-HO-GW1#
*Mar 6 08:55:22.210: %ISDN-6-CONNECT: Interface Serial0/1/0:2 is now connected to 216636514 N/A
FDIB-HO-GW1#
regards,
Syed Khalid Ali
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