[cisco-voip] Help required: Incoming calls on PRI are nottransfered to CiscoAA/IVR
James Buchanan
jbuchanan at ctiusa.com
Sat Mar 8 08:31:21 EST 2008
Is this auto attendant in IPCC or Unity? Also, can you attach the router
config?
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Syed Khalid Ali
Sent: Saturday, March 08, 2008 7:14 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Help required: Incoming calls on PRI are
nottransfered to CiscoAA/IVR
Below are Q921 and Q931 debugs when call are not transfered to
Cisco-IP-AA. Caller only hears ringing tone (as if someone is not there
to pickup the call) but consecutive calls are answred by IP-AA. Note
that there is no ISDN-Connect Message.
FDIB-HO-GW1#
*Mar 8 12:34:53.915: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref
= 0x1B00
Sending Complete
Bearer Capability i = 0x9090A3
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838F
Exclusive, Channel 15
Progress Ind i = 0x8283 - Origination address is non-ISDN
Progress Ind i = 0x8083 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '212272445'
Plan:ISDN, Type:National
Called Party Number i = 0x81, '7174'
Plan:ISDN, Type:Unknown
FDIB-HO-GW1#
*Mar 8 12:34:53.919: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8
callref = 0x9B00
Channel ID i = 0xA9838F
Exclusive, Channel 15
FDIB-HO-GW1#
*Mar 8 12:34:55.663: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8
callref = 0x9B00
Progress Ind i = 0x8188 - In-band info or appropriate now
available
FDIB-HO-GW1#
*Mar 8 12:35:01.679: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8
callref = 0x1B00
Cause i = 0x829F - Normal, unspecified
*Mar 8 12:35:01.683: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8
callref = 0x9B00
*Mar 8 12:35:01.791: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8
callref = 0x1B00
FDIB-HO-GW1#un all
All possible debugging has been turned off
debug isdn q921 is ON.
FDIB-HO-GW1#
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User RX <- RRp sapi=0 tei=0
nr=75
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User TX -> RRf sapi=0 tei=0
nr=99
FDIB-HO-GW1#
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0
tei=0, ns=99 nr=75
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0
nr=100
*Mar 8 12:35:47.511: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0
tei=0, ns=75 nr=100
*Mar 8 12:35:47.531: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0
nr=76
FDIB-HO-GW1#
*Mar 8 12:35:49.255: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0
tei=0, ns=76 nr=100
*Mar 8 12:35:49.271: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0
nr=77
FDIB-HO-GW1#
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0
tei=0, ns=100 nr=77
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0
nr=101
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0
tei=0, ns=77 nr=101
*Mar 8 12:35:51.587: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0
nr=78
*Mar 8 12:35:51.663: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0
tei=0, ns=101 nr=78
*Mar 8 12:35:51.667: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0
nr=102
FDIB-HO-GW1#un all
All possible debugging has been turned off
----- Original Message -----
From: Syed Khalid Ali <mailto:Khalid_Khursheed at hotmail.com>
To: cisco-voip at puck.nether.net
Sent: Saturday, March 08, 2008 1:07 PM
Subject: [cisco-voip] Incoming calls on PRI are not transfered
to CiscoAA/IVR
Hi
I am having issue with H.323 Voice gateway. Incoming calls are
not transfered to Auto-Attendant. This happens randomly but I have
noticed that the frequency is higher when there are no incoming call no
PRI lines. Please check Q921 and Q931 debugs below. The calls seems to
be answered by gateway but ISDN-Connect message is never displayed. I
tried to call from my IP Phone (number: 2601) to PRI (2637174) but no
ISDN-Connect message for this call but the call is landed on gateway.
Running CCM 4.2.
Another questions is that: we can run both MGCP and H.323 on
voice gateway but how will it register with CallManager. I guess we can
use some loopback technique for this purpose.
Note: I tried from an outside number as well but the results are
same.
Anyone expreienced something like this before. Need
suggestions/comments!
FDIB-HO-GW1#sh isdn ac
------------------------------------------------------------------------
--------
ISDN ACTIVE CALLS
------------------------------------------------------------------------
--------
Call Calling Called Remote Seconds Seconds
Seconds Charges
Type Number Number Name Used Left Idle
Units/Currency
------------------------------------------------------------------------
--------
Out 2515 +3463221013 320 Unavail -
0
------------------------------------------------------------------------
--------
FDIB-HO-GW1#debug isdn q921
debug isdn q921 is ON.
FDIB-HO-GW1#
*Mar 6 09:02:47.270: ISDN Se0/1/0:15 Q921: User TX -> INFO
sapi=0 tei=0, ns=75 nr=19
*Mar 6 09:02:47.294: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0
tei=0 nr=76
*Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921: User RX <- INFO
sapi=0 tei=0, ns=19 nr=76
*Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0
tei=0 nr=20
*Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921: User RX <- INFO
sapi=0 tei=0, ns=20 nr=76
*Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0
tei=0 nr=21
*Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921: User RX <- INFO
sapi=0 tei=0, ns=21 nr=76
*Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0
tei=0 nr=22
FDIB-HO-GW1#
*Mar 6 09:02:48.030: ISDN Se0/1/0:15 Q921: User TX -> INFO
sapi=0 tei=0, ns=76 nr=22
*Mar 6 09:02:48.050: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0
tei=0 nr=77
FDIB-HO-GW1#
*Mar 6 09:02:49.770: ISDN Se0/1/0:15 Q921: User TX -> INFO
sapi=0 tei=0, ns=77 nr=22
*Mar 6 09:02:49.782: ISDN Se0/1/0:15 Q921: User TX -> INFO
sapi=0 tei=0, ns=78 nr=22
*Mar 6 09:02:49.790: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0
tei=0 nr=78
*Mar 6 09:02:49.806: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0
tei=0 nr=79
*Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921: User RX <- INFO
sapi=0 tei=0, ns=22 nr=79
*Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0
tei=0 nr=23
*Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921: User RX <- INFO
sapi=0 tei=0, ns=23 nr=79
*Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0
tei=0 nr=24
FDIB-HO-GW1#
*Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921: User RX <- INFO
sapi=0 tei=0, ns=24 nr=79
*Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0
tei=0 nr=25
FDIB-HO-GW1#
*Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921: User RX <- INFO
sapi=0 tei=0, ns=25 nr=79
*Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0
tei=0 nr=26
FDIB-HO-GW1#un all
Port Statistics for unclassified packets is not turned on.
All possible debugging has been turned off
FDIB-HO-GW1#sh isdn ac
------------------------------------------------------------------------
--------
ISDN ACTIVE CALLS
------------------------------------------------------------------------
--------
Call Calling Called Remote Seconds Seconds
Seconds Charges
Type Number Number Name Used Left Idle
Units/Currency
------------------------------------------------------------------------
--------
Out 2515 +3463221013 345 Unavail -
0
------------------------------------------------------------------------
--------
FDIB-HO-GW1#FDIB-HO-GW1#sh isd
FDIB-HO-GW1#sh isdn ac
------------------------------------------------------------------------
--------
ISDN ACTIVE CALLS
------------------------------------------------------------------------
--------
Call Calling Called Remote Seconds Seconds
Seconds Charges
Type Number Number Name Used Left Idle
Units/Currency
------------------------------------------------------------------------
--------
Out 2552 9244285 264 Unavail -
0
Out 2701 6369616 123 Unavail -
0
Out 2901 +3212423432 46 Unavail -
0
------------------------------------------------------------------------
--------
FDIB-HO-GW1#debug isdn q931
*Mar 6 08:55:03.454: %ISDN-6-CONNECT: Interface Serial0/1/0:30
is now connected to 4962480 N/A
FDIB-HO-GW1#debug isdn q931
debug isdn q931 is ON.
FDIB-HO-GW1#
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: Applying typeplan
for sw-type 0x12 is 0x0 0x0, Calling num 2601
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: Applying typeplan
for sw-type 0x12 is 0x0 0x0, Called num 2637174
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8
callref = 0x1156
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839D
Exclusive, Channel 29
Progress Ind i = 0x8183 - Origination address is
non-ISDN
Calling Party Number i = 0x0081, '2601'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '2637174'
Plan:Unknown, Type:Unknown
*Mar 6 08:55:08.906: ISDN Se0/1/0:15 Q931: RX <- SETUP_ACK pd =
8 callref = 0x9156
Channel ID i = 0xA9839D
Exclusive, Channel 29
*Mar 6 08:55:09.034: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd =
8 callref = 0x9156
FDIB-HO-GW1#
*Mar 6 08:55:09.322: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8
callref = 0x17FF
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98382
Exclusive, Channel 2
Progress Ind i = 0x8583 - Origination address is
non-ISDN
Calling Party Number i = 0x2183, '212637174'
Plan:ISDN, Type:National
Called Party Number i = 0x81, '7174'
Plan:ISDN, Type:Unknown
*Mar 6 08:55:09.326: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd =
8 callref = 0x97FF
Channel ID i = 0xA98382
Exclusive, Channel 2
FDIB-HO-GW1#
*Mar 6 08:55:11.066: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd =
8 callref = 0x97FF
Progress Ind i = 0x8188 - In-band info or appropriate
now available
*Mar 6 08:55:11.290: ISDN Se0/1/0:15 Q931: RX <- ALERTING pd =
8 callref = 0x9156
Progress Ind i = 0x8288 - In-band info or appropriate
now available
FDIB-HO-GW1#un all
Port Statistics for unclassified packets is not turned on.
All possible debugging has been turned off
FDIB-HO-GW1#
*Mar 6 08:55:22.210: %ISDN-6-CONNECT: Interface Serial0/1/0:2
is now connected to 216636514 N/A
FDIB-HO-GW1#
regards,
Syed Khalid Ali
________________________________
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20080308/a3fef662/attachment-0001.html
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 145 bytes
Desc: image001.gif
Url : https://puck.nether.net/pipermail/cisco-voip/attachments/20080308/a3fef662/attachment-0001.gif
More information about the cisco-voip
mailing list