[cisco-voip] Help required: Incoming calls on PRI arenottransfered to CiscoAA/IVR
Syed Khalid Ali
Khalid_Khursheed at hotmail.com
Sat Mar 8 09:04:48 EST 2008
BlankThanks for the reply
Please find the Config Below: Running CCM 4.2(3) and IPCC Express 4.0(4).
FDIB-HO-GW1#sh run
Building configuration...
Current configuration : 5736 bytes
!
version 12.4
hostname FDIB-HO-GW1
!
network-clock-participate wic 1
network-clock-participate wic 3
ip cef
isdn switch-type primary-net5
voice-card 0
dspfarm
!
voice call send-alert
voice call carrier capacity active
voice rtp send-recv
!
voice service pots
!
voice service voip
h323
!
voice class h323 1
h225 timeout tcp establish 5
!
voice translation-rule 1
rule 1 /^9/ /19/
!
voice translation-rule 2
rule 1 /^9/ /25/
!
voice translation-rule 3
rule 1 /^9/ /26/
!
voice translation-rule 4
rule 1 /^9/ /27/
!
voice translation-profile Phone1
translate called 1
!
voice translation-profile Phone2
translate called 2
!
voice translation-profile Phone3
translate called 3
!
voice translation-profile Phone4
translate called 4
!
controller E1 0/1/0
framing NO-CRC4
pri-group timeslots 1-31
!
controller E1 0/1/1
shutdown
!
controller E1 0/3/0
framing NO-CRC4
pri-group timeslots 1-28
!
controller E1 0/3/1
shutdown
!
interface GigabitEthernet0/0
ip address 172.20.11.50 255.255.255.0
duplex auto
speed auto
media-type rj45
negotiation auto
h323-gateway voip interface
h323-gateway voip h323-id FDIB-HO-GW1
h323-gateway voip bind srcaddr 172.20.11.50
!
interface GigabitEthernet0/1
no ip address
shutdown
duplex auto
speed auto
media-type rj45
negotiation auto
!
interface Serial0/1/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
!
interface Serial0/3/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
!
router ospf 100
log-adjacency-changes
network 172.20.11.50 0.0.0.0 area 0
!
voice-port 0/1/0:15
connection plar 2592
!
voice-port 0/3/0:15
connection plar 2592
!
voice-port 0/2/0
supervisory disconnect dualtone mid-call
supervisory answer dualtone
no battery-reversal
no vad
cptone PK
timeouts call-disconnect 1
timeouts wait-release 1
timing hookflash-out 500
connection plar opx 2221
caller-id enable
!
voice-port 0/2/1
supervisory disconnect dualtone mid-call
supervisory answer dualtone
no battery-reversal
no vad
cptone PK
timeouts call-disconnect 1
timeouts wait-release 1
timing hookflash-out 500
connection plar opx 2525
caller-id enable
!
voice-port 0/2/2
supervisory disconnect dualtone mid-call
supervisory answer dualtone
no battery-reversal
no vad
cptone PK
timeouts call-disconnect 1
timeouts wait-release 1
timing hookflash-out 500
connection plar opx 2005
caller-id enable
!
voice-port 0/2/3
supervisory disconnect dualtone mid-call
supervisory answer dualtone
no battery-reversal
no vad
cptone PK
timeouts call-disconnect 1
timeouts wait-release 1
timing hookflash-out 500
connection plar opx 2315
caller-id enable
!
dial-peer voice 10 pots
destination-pattern 9.
progress_ind setup enable 3
progress_ind alert enable 8
port 0/1/0:15
!
dial-peer voice 2001 voip
destination-pattern 2...
progress_ind setup enable 3
voice-class h323 1
session target ipv4:172.20.11.10
dtmf-relay h245-alphanumeric
codec g711alaw
!
dial-peer voice 2002 voip
preference 1
destination-pattern 2...
progress_ind setup enable 3
voice-class h323 1
session target ipv4:172.20.11.10
dtmf-relay h245-alphanumeric
codec g711alaw
!
dial-peer voice 11 pots
preference 1
destination-pattern 9.
progress_ind setup enable 3
progress_ind alert enable 8
port 0/3/0:15
!
dial-peer voice 19 pots
description ** Pots Dial Peer for Number: 2272445 **
destination-pattern 19T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 2
progress_ind connect enable 2
port 0/2/0
!
dial-peer voice 2525 voip
description ** Help-Line Dial Peer **
translation-profile incoming Phone2
answer-address 2525
!
dial-peer voice 25 pots
description ** Pots Dial Peer for Number: xxxxxxx **
destination-pattern 25T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 2
progress_ind connect enable 2
port 0/2/1
!
dial-peer voice 26 pots
description ** Pots Dial Peer for Number: xxxxxxx **
destination-pattern 26T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 2
progress_ind connect enable 2
port 0/2/2
!
dial-peer voice 27 pots
description ** Pots Dial Peer for Number: xxxxxxx **
destination-pattern 27T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 2
progress_ind connect enable 2
port 0/2/3
!
dial-peer voice 2005 voip
description ** Pots Dial Peer for Number: xxxxxxx **
translation-profile incoming Phone3
answer-address 2005
!
dial-peer voice 2315 voip
description ** Pots Dial Peer for Number: xxxxxxx **
translation-profile incoming Phone4
answer-address 2315
!
dial-peer voice 2221 voip
description ** Pots Dial Peer for Number: xxxxxxx **
translation-profile incoming Phone1
answer-address 2221
!
end
----- Original Message -----
From: James Buchanan
To: Syed Khalid Ali ; cisco-voip at puck.nether.net
Sent: Saturday, March 08, 2008 6:31 PM
Subject: Re: [cisco-voip] Help required: Incoming calls on PRI arenottransfered to CiscoAA/IVR
Is this auto attendant in IPCC or Unity? Also, can you attach the router config?
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Syed Khalid Ali
Sent: Saturday, March 08, 2008 7:14 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Help required: Incoming calls on PRI are nottransfered to CiscoAA/IVR
Below are Q921 and Q931 debugs when call are not transfered to Cisco-IP-AA. Caller only hears ringing tone (as if someone is not there to pickup the call) but consecutive calls are answred by IP-AA. Note that there is no ISDN-Connect Message.
FDIB-HO-GW1#
*Mar 8 12:34:53.915: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x1B00
Sending Complete
Bearer Capability i = 0x9090A3
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838F
Exclusive, Channel 15
Progress Ind i = 0x8283 - Origination address is non-ISDN
Progress Ind i = 0x8083 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '212272445'
Plan:ISDN, Type:National
Called Party Number i = 0x81, '7174'
Plan:ISDN, Type:Unknown
FDIB-HO-GW1#
*Mar 8 12:34:53.919: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x9B00
Channel ID i = 0xA9838F
Exclusive, Channel 15
FDIB-HO-GW1#
*Mar 8 12:34:55.663: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x9B00
Progress Ind i = 0x8188 - In-band info or appropriate now available
FDIB-HO-GW1#
*Mar 8 12:35:01.679: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x1B00
Cause i = 0x829F - Normal, unspecified
*Mar 8 12:35:01.683: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x9B00
*Mar 8 12:35:01.791: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x1B00
FDIB-HO-GW1#un all
All possible debugging has been turned off
debug isdn q921 is ON.
FDIB-HO-GW1#
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User RX <- RRp sapi=0 tei=0 nr=75
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User TX -> RRf sapi=0 tei=0 nr=99
FDIB-HO-GW1#
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=99 nr=75
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=100
*Mar 8 12:35:47.511: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=75 nr=100
*Mar 8 12:35:47.531: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=76
FDIB-HO-GW1#
*Mar 8 12:35:49.255: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=76 nr=100
*Mar 8 12:35:49.271: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=77
FDIB-HO-GW1#
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=100 nr=77
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=101
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=77 nr=101
*Mar 8 12:35:51.587: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=78
*Mar 8 12:35:51.663: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=101 nr=78
*Mar 8 12:35:51.667: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=102
FDIB-HO-GW1#un all
All possible debugging has been turned off
----- Original Message -----
From: Syed Khalid Ali
To: cisco-voip at puck.nether.net
Sent: Saturday, March 08, 2008 1:07 PM
Subject: [cisco-voip] Incoming calls on PRI are not transfered to CiscoAA/IVR
Hi
I am having issue with H.323 Voice gateway. Incoming calls are not transfered to Auto-Attendant. This happens randomly but I have noticed that the frequency is higher when there are no incoming call no PRI lines. Please check Q921 and Q931 debugs below. The calls seems to be answered by gateway but ISDN-Connect message is never displayed. I tried to call from my IP Phone (number: 2601) to PRI (2637174) but no ISDN-Connect message for this call but the call is landed on gateway. Running CCM 4.2.
Another questions is that: we can run both MGCP and H.323 on voice gateway but how will it register with CallManager. I guess we can use some loopback technique for this purpose.
Note: I tried from an outside number as well but the results are same.
Anyone expreienced something like this before. Need suggestions/comments!
FDIB-HO-GW1#sh isdn ac
--------------------------------------------------------------------------------
ISDN ACTIVE CALLS
--------------------------------------------------------------------------------
Call Calling Called Remote Seconds Seconds Seconds Charges
Type Number Number Name Used Left Idle Units/Currency
--------------------------------------------------------------------------------
Out 2515 +3463221013 320 Unavail - 0
--------------------------------------------------------------------------------
FDIB-HO-GW1#debug isdn q921
debug isdn q921 is ON.
FDIB-HO-GW1#
*Mar 6 09:02:47.270: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=75 nr=19
*Mar 6 09:02:47.294: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=76
*Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=19 nr=76
*Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=20
*Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=20 nr=76
*Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=21
*Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=21 nr=76
*Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=22
FDIB-HO-GW1#
*Mar 6 09:02:48.030: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=76 nr=22
*Mar 6 09:02:48.050: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=77
FDIB-HO-GW1#
*Mar 6 09:02:49.770: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=77 nr=22
*Mar 6 09:02:49.782: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0, ns=78 nr=22
*Mar 6 09:02:49.790: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=78
*Mar 6 09:02:49.806: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=79
*Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=22 nr=79
*Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=23
*Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=23 nr=79
*Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=24
FDIB-HO-GW1#
*Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=24 nr=79
*Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=25
FDIB-HO-GW1#
*Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0, ns=25 nr=79
*Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0 nr=26
FDIB-HO-GW1#un all
Port Statistics for unclassified packets is not turned on.
All possible debugging has been turned off
FDIB-HO-GW1#sh isdn ac
--------------------------------------------------------------------------------
ISDN ACTIVE CALLS
--------------------------------------------------------------------------------
Call Calling Called Remote Seconds Seconds Seconds Charges
Type Number Number Name Used Left Idle Units/Currency
--------------------------------------------------------------------------------
Out 2515 +3463221013 345 Unavail - 0
--------------------------------------------------------------------------------
FDIB-HO-GW1#FDIB-HO-GW1#sh isd
FDIB-HO-GW1#sh isdn ac
--------------------------------------------------------------------------------
ISDN ACTIVE CALLS
--------------------------------------------------------------------------------
Call Calling Called Remote Seconds Seconds Seconds Charges
Type Number Number Name Used Left Idle Units/Currency
--------------------------------------------------------------------------------
Out 2552 9244285 264 Unavail - 0
Out 2701 6369616 123 Unavail - 0
Out 2901 +3212423432 46 Unavail - 0
--------------------------------------------------------------------------------
FDIB-HO-GW1#debug isdn q931
*Mar 6 08:55:03.454: %ISDN-6-CONNECT: Interface Serial0/1/0:30 is now connected to 4962480 N/A
FDIB-HO-GW1#debug isdn q931
debug isdn q931 is ON.
FDIB-HO-GW1#
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 2601
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Called num 2637174
*Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931: TX -> SETUP pd = 8 callref = 0x1156
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839D
Exclusive, Channel 29
Progress Ind i = 0x8183 - Origination address is non-ISDN
Calling Party Number i = 0x0081, '2601'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '2637174'
Plan:Unknown, Type:Unknown
*Mar 6 08:55:08.906: ISDN Se0/1/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0x9156
Channel ID i = 0xA9839D
Exclusive, Channel 29
*Mar 6 08:55:09.034: ISDN Se0/1/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x9156
FDIB-HO-GW1#
*Mar 6 08:55:09.322: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref = 0x17FF
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98382
Exclusive, Channel 2
Progress Ind i = 0x8583 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '212637174'
Plan:ISDN, Type:National
Called Party Number i = 0x81, '7174'
Plan:ISDN, Type:Unknown
*Mar 6 08:55:09.326: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x97FF
Channel ID i = 0xA98382
Exclusive, Channel 2
FDIB-HO-GW1#
*Mar 6 08:55:11.066: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x97FF
Progress Ind i = 0x8188 - In-band info or appropriate now available
*Mar 6 08:55:11.290: ISDN Se0/1/0:15 Q931: RX <- ALERTING pd = 8 callref = 0x9156
Progress Ind i = 0x8288 - In-band info or appropriate now available
FDIB-HO-GW1#un all
Port Statistics for unclassified packets is not turned on.
All possible debugging has been turned off
FDIB-HO-GW1#
*Mar 6 08:55:22.210: %ISDN-6-CONNECT: Interface Serial0/1/0:2 is now connected to 216636514 N/A
FDIB-HO-GW1#
regards,
Syed Khalid Ali
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