[cisco-voip] Incoming calls on PRI are not transfered toCiscoAA/IVR
Syed Khalid Ali
Khalid_Khursheed at hotmail.com
Mon Mar 10 04:46:15 EDT 2008
Details: CCM 4.2 with IPCC Express 4.0(4), Cisco H.323 Gateway.
Tried IOS version 12.4(8) Advance IP Service and 12.4(5a) Advance Ent.
Service but in vain.
Please tell me if I am doing things in the right directions!!!
Here are the debugs.
ISDN Q921 and Q931:
FDIB-HO-GW1#
*Mar 8 12:34:53.915: ISDN Se0/1/0:15 Q931: RX <- SETUP pd = 8 callref =
0x1B00
Sending Complete
Bearer Capability i = 0x9090A3
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9838F
Exclusive, Channel 15
Progress Ind i = 0x8283 - Origination address is non-ISDN
Progress Ind i = 0x8083 - Origination address is non-ISDN
Calling Party Number i = 0x2183, '212272445'
Plan:ISDN, Type:National
Called Party Number i = 0x81, '7174'
Plan:ISDN, Type:Unknown
FDIB-HO-GW1#
*Mar 8 12:34:53.919: ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref
= 0x9B00
Channel ID i = 0xA9838F
Exclusive, Channel 15
FDIB-HO-GW1#
*Mar 8 12:34:55.663: ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8 callref =
0x9B00
Progress Ind i = 0x8188 - In-band info or appropriate now available
FDIB-HO-GW1#
*Mar 8 12:35:01.679: ISDN Se0/1/0:15 Q931: RX <- DISCONNECT pd = 8 callref
= 0x1B00
Cause i = 0x829F - Normal, unspecified
*Mar 8 12:35:01.683: ISDN Se0/1/0:15 Q931: TX -> RELEASE pd = 8 callref =
0x9B00
*Mar 8 12:35:01.791: ISDN Se0/1/0:15 Q931: RX <- RELEASE_COMP pd = 8
callref = 0x1B00
FDIB-HO-GW1#un all
All possible debugging has been turned off
debug isdn q921 is ON.
FDIB-HO-GW1#
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User RX <- RRp sapi=0 tei=0
nr=75
*Mar 8 12:35:41.787: ISDN Se0/1/0:15 Q921: User TX -> RRf sapi=0 tei=0
nr=99
FDIB-HO-GW1#
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0,
ns=99 nr=75
*Mar 8 12:35:47.503: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0
nr=100
*Mar 8 12:35:47.511: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0,
ns=75 nr=100
*Mar 8 12:35:47.531: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=76
FDIB-HO-GW1#
*Mar 8 12:35:49.255: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0,
ns=76 nr=100
*Mar 8 12:35:49.271: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=77
FDIB-HO-GW1#
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0,
ns=100 nr=77
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0
nr=101
*Mar 8 12:35:51.563: ISDN Se0/1/0:15 Q921: User TX -> INFO sapi=0 tei=0,
ns=77 nr=101
*Mar 8 12:35:51.587: ISDN Se0/1/0:15 Q921: User RX <- RR sapi=0 tei=0 nr=78
*Mar 8 12:35:51.663: ISDN Se0/1/0:15 Q921: User RX <- INFO sapi=0 tei=0,
ns=101 nr=78
*Mar 8 12:35:51.667: ISDN Se0/1/0:15 Q921: User TX -> RR sapi=0 tei=0
nr=102
FDIB-HO-GW1#un all
All possible debugging has been turned off
regards,
Syed Khalid Ali
----- Original Message -----
From: "Paul Choi" <asobihoudai at yahoo.com>
To: "Syed Khalid Ali" <khalid_khursheed at hotmail.com>; "James Buchanan"
<jbuchanan at ctiusa.com>; "Jonathan Charles" <jonvoip at gmail.com>
Cc: <cisco-voip at puck.nether.net>
Sent: Monday, March 10, 2008 11:06 AM
Subject: RE: [cisco-voip] Incoming calls on PRI are not transfered
toCiscoAA/IVR
| The formatting of your message containing the
| diagnostic information was all mashed together and
| difficult to read *at best*.
|
| --- Syed Khalid Ali <khalid_khursheed at hotmail.com>
| wrote:
|
| >
| > Thanks for the reply. But what do u mean by:
| > The formatting of your message leaves something to
| > be desired. . . .
| >
| > Please clarify.
| >
| > regards,
| >
| > khalid
| >
| > > Date: Sun, 9 Mar 2008 22:21:29 -0700
| > > From: asobihoudai at yahoo.com
| > > Subject: Re: [cisco-voip] Incoming calls on PRI
| > are not transfered toCiscoAA/IVR
| > > To: khalid_khursheed at hotmail.com;
| > jbuchanan at ctiusa.com; jonvoip at gmail.com
| > > CC: cisco-voip at puck.nether.net
| > >
| > > The formatting of your message leaves something to
| > be
| > > desired. . . .
| > >
| > >
| > > --- Syed Khalid Ali <khalid_khursheed at hotmail.com>
| > > wrote:
| > >
| > > >
| > > > My mistake, did not had the configuration when
| > > > replied back... the switch type is: primary-net5
| > > > that is:
| > > > "" isdn switch-type primary-net5 ""
| > > >
| > > > regards,
| > > >
| > > > khalid
| > > >
| > > > ----------------------------------------
| > > > > Subject: RE: [cisco-voip] Incoming calls on
| > PRI
| > > > are not transfered toCiscoAA/IVR
| > > > > Date: Sat, 8 Mar 2008 15:08:53 -0500
| > > > > From: jbuchanan at ctiusa.com
| > > > > To: Khalid_Khursheed at hotmail.com;
| > > > jonvoip at gmail.com
| > > > > CC: cisco-voip at puck.nether.net
| > > > >
| > > > > I may be missing something, but I believe
| > Primary
| > > > 5ESS would be "isdn
| > > > > switch-type primary-5ess", unless it's
| > different
| > > > for Europe.
| > > > >
| > > > > -----Original Message-----
| > > > > From: cisco-voip-bounces at puck.nether.net
| > > > > [mailto:cisco-voip-bounces at puck.nether.net] On
| > > > Behalf Of Syed Khalid Ali
| > > > > Sent: Saturday, March 08, 2008 10:00 AM
| > > > > To: Jonathan Charles
| > > > > Cc: cisco-voip at puck.nether.net
| > > > > Subject: Re: [cisco-voip] Incoming calls on
| > PRI
| > > > are not transfered
| > > > > toCiscoAA/IVR
| > > > >
| > > > > confirmed with Telco it Primary 5 ess
| > > > >
| > > > >
| > > > > ----- Original Message -----
| > > > > From: "Jonathan Charles"
| > > > > To: "Syed Khalid Ali"
| > > > > Cc:
| > > > > Sent: Saturday, March 08, 2008 8:36 PM
| > > > > Subject: Re: [cisco-voip] Incoming calls on
| > PRI
| > > > are not transfered to
| > > > > CiscoAA/IVR
| > > > >
| > > > >
| > > > > | ISDN Switch Type is probably wrong... what
| > is it
| > > > set t?
| > > > > |
| > > > > |
| > > > > | Jonathan
| > > > > |
| > > > > | On Sat, Mar 8, 2008 at 2:07 AM, Syed Khalid
| > Ali
| > > > > | wrote:
| > > > > |>
| > > > > |>
| > > > > |> Hi
| > > > > |>
| > > > > |> I am having issue with H.323 Voice gateway.
| > > > Incoming calls are not
| > > > > |> transfered to Auto-Attendant. This happens
| > > > randomly but I have
| > > > > noticed
| > > > > that
| > > > > |> the frequency is higher when there are no
| > > > incoming call no PRI
| > > > > lines.
| > > > > Please
| > > > > |> check Q921 and Q931 debugs below. The calls
| > > > seems to be answered by
| > > > > gateway
| > > > > |> but ISDN-Connect message is never
| > displayed. I
| > > > tried to call from my
| > > > > IP
| > > > > |> Phone (number: 2601) to PRI (2637174) but
| > no
| > > > ISDN-Connect message
| > > > > for
| > > > > this
| > > > > |> call but the call is landed on gateway.
| > Running
| > > > CCM 4.2.
| > > > > |>
| > > > > |> Another questions is that: we can run both
| > MGCP
| > > > and H.323 on voice
| > > > > gateway
| > > > > |> but how will it register with CallManager.
| > I
| > > > guess we can use some
| > > > > loopback
| > > > > |> technique for this purpose.
| > > > > |>
| > > > > |> Note: I tried from an outside number as
| > well
| > > > but the results are
| > > > > same.
| > > > > |>
| > > > > |> Anyone expreienced something like this
| > before.
| > > > Need
| > > > > suggestions/comments!
| > > > > |>
| > > > > |> FDIB-HO-GW1#sh isdn ac
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> ISDN ACTIVE
| > > > CALLS
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> Call Calling Called Remote
| > > > Seconds Seconds Seconds
| > > > > Charges
| > > > > |> Type Number Number Name
| > Used
| > > > Left Idle
| > > > > |> Units/Currency
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> Out 2515 +3463221013
| >
| > > > 320 Unavail -
| > > > > 0
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |>
| > > > > |> FDIB-HO-GW1#debug isdn q921
| > > > > |> debug isdn q921 is ON.
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 09:02:47.270: ISDN Se0/1/0:15 Q921:
| > > > User TX -> INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=75 nr=19
| > > > > |> *Mar 6 09:02:47.294: ISDN Se0/1/0:15 Q921:
| > > > User RX <- RR sapi=0
| > > > > tei=0
| > > > > nr=76
| > > > > |> *Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921:
| > > > User RX <- INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=19 nr=76
| > > > > |> *Mar 6 09:02:47.582: ISDN Se0/1/0:15 Q921:
| > > > User TX -> RR sapi=0
| > > > > tei=0
| > > > > nr=20
| > > > > |> *Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921:
| > > > User RX <- INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=20 nr=76
| > > > > |> *Mar 6 09:02:47.714: ISDN Se0/1/0:15 Q921:
| > > > User TX -> RR sapi=0
| > > > > tei=0
| > > > > nr=21
| > > > > |> *Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921:
| > > > User RX <- INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=21 nr=76
| > > > > |> *Mar 6 09:02:48.022: ISDN Se0/1/0:15 Q921:
| > > > User TX -> RR sapi=0
| > > > > tei=0
| > > > > nr=22
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 09:02:48.030: ISDN Se0/1/0:15 Q921:
| > > > User TX -> INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=76 nr=22
| > > > > |> *Mar 6 09:02:48.050: ISDN Se0/1/0:15 Q921:
| > > > User RX <- RR sapi=0
| > > > > tei=0
| > > > > nr=77
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 09:02:49.770: ISDN Se0/1/0:15 Q921:
| > > > User TX -> INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=77 nr=22
| > > > > |> *Mar 6 09:02:49.782: ISDN Se0/1/0:15 Q921:
| > > > User TX -> INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=78 nr=22
| > > > > |> *Mar 6 09:02:49.790: ISDN Se0/1/0:15 Q921:
| > > > User RX <- RR sapi=0
| > > > > tei=0
| > > > > nr=78
| > > > > |> *Mar 6 09:02:49.806: ISDN Se0/1/0:15 Q921:
| > > > User RX <- RR sapi=0
| > > > > tei=0
| > > > > nr=79
| > > > > |> *Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921:
| > > > User RX <- INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=22 nr=79
| > > > > |> *Mar 6 09:02:49.966: ISDN Se0/1/0:15 Q921:
| > > > User TX -> RR sapi=0
| > > > > tei=0
| > > > > nr=23
| > > > > |> *Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921:
| > > > User RX <- INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=23 nr=79
| > > > > |> *Mar 6 09:02:50.098: ISDN Se0/1/0:15 Q921:
| > > > User TX -> RR sapi=0
| > > > > tei=0
| > > > > nr=24
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921:
| > > > User RX <- INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=24 nr=79
| > > > > |> *Mar 6 09:02:50.342: ISDN Se0/1/0:15 Q921:
| > > > User TX -> RR sapi=0
| > > > > tei=0
| > > > > nr=25
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921:
| > > > User RX <- INFO sapi=0
| > > > > tei=0,
| > > > > |> ns=25 nr=79
| > > > > |> *Mar 6 09:02:51.354: ISDN Se0/1/0:15 Q921:
| > > > User TX -> RR sapi=0
| > > > > tei=0
| > > > > nr=26
| > > > > |> FDIB-HO-GW1#un all
| > > > > |> Port Statistics for unclassified packets is
| > not
| > > > turned on.
| > > > > |>
| > > > > |> All possible debugging has been turned off
| > > > > |> FDIB-HO-GW1#sh isdn ac
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> ISDN ACTIVE
| > > > CALLS
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> Call Calling Called Remote
| > > > Seconds Seconds Seconds
| > > > > Charges
| > > > > |> Type Number Number Name
| > Used
| > > > Left Idle
| > > > > |> Units/Currency
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> Out 2515 +3463221013
| >
| > > > 345 Unavail -
| > > > > 0
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |>
| > > > > |> FDIB-HO-GW1#FDIB-HO-GW1#sh isd
| > > > > |> FDIB-HO-GW1#sh isdn ac
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> ISDN ACTIVE
| > > > CALLS
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> Call Calling Called Remote
| > > > Seconds Seconds Seconds
| > > > > Charges
| > > > > |> Type Number Number Name
| > Used
| > > > Left Idle
| > > > > |> Units/Currency
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |> Out 2552 9244285
| >
| > > > 264 Unavail -
| > > > > 0
| > > > > |> Out 2701 6369616
| >
| > > > 123 Unavail -
| > > > > 0
| > > > > |> Out 2901 +3212423432
| >
| > > > 46 Unavail -
| > > > > 0
| > > > > |
| > > > > >
| > > > >
| > > >
| > >
| >
| ------------------------------------------------------------------------
| > > > > --------
| > > > > |>
| > > > > |> FDIB-HO-GW1#debug isdn q931
| > > > > |> *Mar 6 08:55:03.454: %ISDN-6-CONNECT:
| > > > Interface Serial0/1/0:30 is
| > > > > now
| > > > > |> connected to 4962480 N/A
| > > > > |> FDIB-HO-GW1#debug isdn q931
| > > > > |> debug isdn q931 is ON.
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931:
| > > > Applying typeplan for
| > > > > sw-type
| > > > > |> 0x12 is 0x0 0x0, Calling num 2601
| > > > > |> *Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931:
| > > > Applying typeplan for
| > > > > sw-type
| > > > > |> 0x12 is 0x0 0x0, Called num 2637174
| > > > > |> *Mar 6 08:55:08.634: ISDN Se0/1/0:15 Q931:
| > TX
| > > > -> SETUP pd = 8
| > > > > callref
| > > > > =
| > > > > |> 0x1156
| > > > > |> Bearer Capability i = 0x8090A3
| > > > > |> Standard = CCITT
| > > > > |> Transfer Capability =
| > Speech
| > > > > |> Transfer Mode = Circuit
| > > > > |> Transfer Rate = 64 kbit/s
| > > > > |> Channel ID i = 0xA9839D
| > > > > |> Exclusive, Channel 29
| > > > > |> Progress Ind i = 0x8183 -
| > Origination
| > > > address is non-ISDN
| > > > > |> Calling Party Number i = 0x0081,
| > '2601'
| > > > > |> Plan:Unknown, Type:Unknown
| > > > > |> Called Party Number i = 0x80,
| > '2637174'
| > > > > |> Plan:Unknown, Type:Unknown
| > > > > |> *Mar 6 08:55:08.906: ISDN Se0/1/0:15 Q931:
| > RX
| > > > <- SETUP_ACK pd = 8
| > > > > callref
| > > > > |> = 0x9156
| > > > > |> Channel ID i = 0xA9839D
| > > > > |> Exclusive, Channel 29
| > > > > |> *Mar 6 08:55:09.034: ISDN Se0/1/0:15 Q931:
| > RX
| > > > <- CALL_PROC pd = 8
| > > > > callref
| > > > > |> = 0x9156
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 08:55:09.322: ISDN Se0/1/0:15 Q931:
| > RX
| > > > <- SETUP pd = 8
| > > > > callref
| > > > > =
| > > > > |> 0x17FF
| > > > > |> Sending Complete
| > > > > |> Bearer Capability i = 0x8090A3
| > > > > |> Standard = CCITT
| > > > > |> Transfer Capability =
| > Speech
| > > > > |> Transfer Mode = Circuit
| > > > > |> Transfer Rate = 64 kbit/s
| > > > > |> Channel ID i = 0xA98382
| > > > > |> Exclusive, Channel 2
| > > > > |> Progress Ind i = 0x8583 -
| > Origination
| > > > address is non-ISDN
| > > > > |> Calling Party Number i = 0x2183,
| > > > '212637174'
| > > > > |> Plan:ISDN, Type:National
| > > > > |> Called Party Number i = 0x81,
| > '7174'
| > > > > |> Plan:ISDN, Type:Unknown
| > > > > |> *Mar 6 08:55:09.326: ISDN Se0/1/0:15 Q931:
| > TX
| > > > -> CALL_PROC pd = 8
| > > > > callref
| > > > > |> = 0x97FF
| > > > > |> Channel ID i = 0xA98382
| > > > > |> Exclusive, Channel 2
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 08:55:11.066: ISDN Se0/1/0:15 Q931:
| > TX
| > > > -> ALERTING pd = 8
| > > > > callref =
| > > > > |> 0x97FF
| > > > > |> Progress Ind i = 0x8188 - In-band
| > info
| > > > or appropriate now
| > > > > available
| > > > > |> *Mar 6 08:55:11.290: ISDN Se0/1/0:15 Q931:
| > RX
| > > > <- ALERTING pd = 8
| > > > > callref =
| > > > > |> 0x9156
| > > > > |> Progress Ind i = 0x8288 - In-band
| > info
| > > > or appropriate now
| > > > > available
| > > > > |> FDIB-HO-GW1#un all
| > > > > |> Port Statistics for unclassified packets is
| > not
| > > > turned on.
| > > > > |>
| > > > > |> All possible debugging has been turned off
| > > > > |> FDIB-HO-GW1#
| > > > > |> *Mar 6 08:55:22.210: %ISDN-6-CONNECT:
| > > > Interface Serial0/1/0:2 is
| > > > > now
| > > > > |> connected to 216636514 N/A
| > > > > |> FDIB-HO-GW1#
| > > > > |>
| > > > > |>
| > > > > |> regards,
| > > > > |>
| > > > > |> Syed Khalid Ali
| > > > > |>
| > > > > |>
| > > > > |>
| > > > > |>
| > > > > |>
| > > > > |>
| > _______________________________________________
| > > > > |> cisco-voip mailing list
| > > > > |> cisco-voip at puck.nether.net
| > > > > |>
| > > >
| > https://puck.nether.net/mailman/listinfo/cisco-voip
| > > > > |>
| > > > > |>
| > > > > |
| > _______________________________________________
| > > > > | cisco-voip mailing list
| > > > > | cisco-voip at puck.nether.net
| > > > > |
| > > >
| > https://puck.nether.net/mailman/listinfo/cisco-voip
| > > > > |
| > > > >
| > > > >
| > _______________________________________________
| > > > > cisco-voip mailing list
| > > > > cisco-voip at puck.nether.net
| > > > >
| > > >
| > https://puck.nether.net/mailman/listinfo/cisco-voip
| > > >
| > > >
| > >
| >
| _________________________________________________________________
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| > > _______________________________________________
| > > > cisco-voip mailing list
| > > > cisco-voip at puck.nether.net
| > > >
| > https://puck.nether.net/mailman/listinfo/cisco-voip
| > > >
| > >
| > >
| > >
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