[cisco-voip] CUCM 6.X Attendant Console

[Ryan Ratliff]

Remember you set both the username and password in the AC service  
parameters too.  They can be whatever you wish as long as they match  
the application user configured.

-Ryan

On Mar 11, 2008, at 9:09 AM, Dustin S. Fowler wrote:

Wes,



We are only LDAP.



Is there another way to verify the password. I reset it manually to  
12345. I also deleted and recreated the application users altogether.



Thanks



Dustin



From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Monday, March 10, 2008 3:57 PM
To: Dustin S. Fowler
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 6.X Attendant Console



"Failed to do provider Login"

the password configured for the AC user under user->global directory  
does not match the password configured for the AC user in the service.
set the password under AC Server service parameters. then reset the  
password for the user in ldap.

are you AD/LDAP integrated?

/Wes

Dustin S. Fowler wrote:

All,



Below is an error log while trying to use the Attendant Console. I  
have restarted the service. I have verified the ac and  
ACDeviceAuthenticationUser users, their passwords are set to 12345.  
They have the following rights:



Standard CTI Enabled

Standard CTI Allow Control of all Devices

Standard CTI Allow Call Park Monitoring





Any ideas are welcome.



Dustin S Fowler





1[main]03/10 10:16:03.968 DEBUG main >>> New trace level: DEBUG

     2[main]03/10 10:16:03.968  INFO main >>>

     3[main]03/10 10:16:03.968  INFO main >>>  
**************************************

     4[main]03/10 10:16:03.968  INFO main >>> ****** Attendant  
Console Client ******

     5[main]03/10 10:16:03.968  INFO main >>> * Version  : 6.0(1)

     6[main]03/10 10:16:03.968  INFO main >>> * Built on : Tue May  8  
02:50:11 PDT 2007

     7[main]03/10 10:16:03.968  INFO main >>>  
**************************************

     8[main]03/10 10:16:03.968  INFO main >>>

     9[main]03/10 10:16:03.968 DEBUG main >>> Command Argument 0: C: 
\Program Files\Cisco\Unified Communications Manager Attendant Console 
\bin\ACClient.exe

    10[main]03/10 10:16:03.984  INFO main >>> toolTip Delay = 150

    11[main]03/10 10:16:04.203 DEBUG main >>> New trace level: WARN

    12[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_File_Online in resource bundle: GlobalUI

    13[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Speeddial_Add in resource bundle: GlobalUI

    14[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Speeddial_Delete in resource bundle: GlobalUI

    15[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Speeddial_Edit in resource bundle: GlobalUI

    16[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Speeddial_NewGroup in resource bundle: GlobalUI

    17[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Speeddial_DeleteGroup in resource bundle: GlobalUI

    18[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Edit_Settings in resource bundle: GlobalUI

    19[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_TextSize_Largest in resource bundle: GlobalUI

    20[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_TextSize_Larger in resource bundle: GlobalUI

    21[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_TextSize_Medium in resource bundle: GlobalUI

    22[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_TextSize_Smaller in resource bundle: GlobalUI

    23[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_TextSize_Smallest in resource bundle: GlobalUI

    24[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Help_Help in resource bundle: GlobalUI

    25[main]03/10 10:17:44.062  WARN main >>> Cannot find key:  
Menu_Accelerator_Help_About in resource bundle: GlobalUI

    26[main]03/10 10:17:44.375  WARN main >>> Cannot find key:  
LineString_Unknown in resource bundle: GlobalUI

    27[main]03/10 10:17:44.375  WARN main >>> Cannot find key:  
LineString_Unknown in resource bundle: GlobalUI

    28[main]03/10 10:17:44.609  WARN main >>> Cannot find key:  
Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI

    29[main]03/10 10:17:44.609  WARN main >>> Cannot find key:  
Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI

    30[main]03/10 10:17:44.687  WARN main >>> Cannot find key:  
Dialog_QueuedCall_Label_String in resource bundle: Dialog

    31[Thread-13]03/10 10:17:45.437  WARN Thread-13 >>> Inside  
loadUserList(): Enter

    32[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>>  
ACClientTelephonyMgr.init(): Failed to do provider Login.  
com.cisco.ac.common.ACException: Unable to create provider -- null

    33[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>> Exception:  
com.cisco.ac.common.ACException: Failed_Telephony_Init











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