[cisco-voip] incoming calls going to a CTI Route Extension

[Michael Muscat]

Hi,

CM4.1.3sr5d - CRS 4.0.4

I have a CRS script set for an auto attendant as a CTI DN of 3300.  Currently my incoming calls are getting put into Unity for the greeting, but I want them to go to the CRS script on ext. 3300.  I do not know how to change CM to point all incoming calls to the CTI extension of 3300...any ideas would be appreciated.  I looked through all my gateways, and I don't see anything telling the incoming calls to go to Unity, so I would not know where to change it.

Thanks in advance,


Mike

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