[cisco-voip] CUCM 6.X Attendant Console

Wed Mar 12 10:58:54 EDT 2008

Did you ever figure this out? I finally got past the call control failure in
6.1, for some reason my buttons at the top of the application are greyed
out. Answer hang up, hold, etc.

On Tue, Mar 11, 2008 at 10:06 AM, Dustin S. Fowler <
dustin.s.fowler at gmail.com> wrote:

>  Gents,
>
>
>
> I see where to change the Usernames in the service parameters but not the
> passwords. Is it on a different page?
>
>
>
> Dustin
>
>
>
> *From:* Ryan Ratliff [mailto:rratliff at cisco.com]
> *Sent:* Tuesday, March 11, 2008 10:24 AM
> *To:* Dustin S. Fowler
> *Cc:* 'Wes Sisk'; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] CUCM 6.X Attendant Console
>
>
>
> Remember you set both the username and password in the AC service
> parameters too.  They can be whatever you wish as long as they match the
> application user configured.
>
>
>
> -Ryan
>
>
>
> On Mar 11, 2008, at 9:09 AM, Dustin S. Fowler wrote:
>
>
>
> Wes,
>
>
>
> We are only LDAP.
>
>
>
> Is there another way to verify the password. I reset it manually to 12345.
> I also deleted and recreated the application users altogether.
>
>
>
> Thanks
>
>
>
> Dustin
>
>
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com <wsisk at cisco.com>]
> *Sent:* Monday, March 10, 2008 3:57 PM
> *To:* Dustin S. Fowler
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CUCM 6.X Attendant Console
>
>
>
> "Failed to do provider Login"
>
> the password configured for the AC user under user->global directory does
> not match the password configured for the AC user in the service.
> set the password under AC Server service parameters. then reset the
> password for the user in ldap.
>
> are you AD/LDAP integrated?
>
> /Wes
>
> Dustin S. Fowler wrote:
>
> All,
>
>
>
> Below is an error log while trying to use the Attendant Console. I have
> restarted the service. I have verified the ac and ACDeviceAuthenticationUser
> users, their passwords are set to 12345. They have the following rights:
>
>
>
> Standard CTI Enabled
>
> Standard CTI Allow Control of all Devices
>
> Standard CTI Allow Call Park Monitoring
>
>
>
>
>
> Any ideas are welcome.
>
>
>
> Dustin S Fowler
>
>
>
>
>
> 1[main]03/10 10:16:03.968 DEBUG main >>> New trace level: DEBUG
>
>     2[main]03/10 10:16:03.968  INFO main >>>
>
>     3[main]03/10 10:16:03.968  INFO main >>>
> **************************************
>
>     4[main]03/10 10:16:03.968  INFO main >>> ****** Attendant Console
> Client ******
>
>     5[main]03/10 10:16:03.968  INFO main >>> * Version  : 6.0(1)
>
>     6[main]03/10 10:16:03.968  INFO main >>> * Built on : Tue May  8
> 02:50:11 PDT 2007
>
>     7[main]03/10 10:16:03.968  INFO main >>>
> **************************************
>
>     8[main]03/10 10:16:03.968  INFO main >>>
>
>     9[main]03/10 10:16:03.968 DEBUG main >>> Command Argument 0:
> C:\Program Files\Cisco\Unified Communications Manager Attendant
> Console\bin\ACClient.exe
>
>    10[main]03/10 10:16:03.984  INFO main >>> toolTip Delay = 150
>
>    11[main]03/10 10:16:04.203 DEBUG main >>> New trace level: WARN
>
>    12[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_File_Online in resource bundle: GlobalUI
>
>    13[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_Add in resource bundle: GlobalUI
>
>    14[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_Delete in resource bundle: GlobalUI
>
>    15[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_Edit in resource bundle: GlobalUI
>
>    16[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_NewGroup in resource bundle: GlobalUI
>
>    17[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_DeleteGroup in resource bundle: GlobalUI
>
>    18[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Edit_Settings in resource bundle: GlobalUI
>
>    19[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Largest in resource bundle: GlobalUI
>
>    20[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Larger in resource bundle: GlobalUI
>
>    21[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Medium in resource bundle: GlobalUI
>
>    22[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Smaller in resource bundle: GlobalUI
>
>    23[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Smallest in resource bundle: GlobalUI
>
>    24[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Help_Help in resource bundle: GlobalUI
>
>    25[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Help_About in resource bundle: GlobalUI
>
>    26[main]03/10 10:17:44.375  WARN main >>> Cannot find key:
> LineString_Unknown in resource bundle: GlobalUI
>
>    27[main]03/10 10:17:44.375  WARN main >>> Cannot find key:
> LineString_Unknown in resource bundle: GlobalUI
>
>    28[main]03/10 10:17:44.609  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI
>
>    29[main]03/10 10:17:44.609  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI
>
>    30[main]03/10 10:17:44.687  WARN main >>> Cannot find key:
> Dialog_QueuedCall_Label_String in resource bundle: Dialog
>
>    31[Thread-13]03/10 10:17:45.437  WARN Thread-13 >>> Inside
> loadUserList(): Enter
>
>    32[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>>
> ACClientTelephonyMgr.init(): Failed to do provider Login.
> com.cisco.ac.common.ACException: Unable to create provider -- null
>
>    33[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>> Exception:
> com.cisco.ac.common.ACException: Failed_Telephony_Init
>
>
>
>
>
>
>
>
>
> ------------------------------
>
>
>
>
>
>
>
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