[cisco-voip] incoming calls going to a CTI Route Extension

[Dustin S. Fowler]

Mike,

 

Is 3300 a JTAPI trigger built in the CRS application?, if so that should be
it. Make sure under that DN that the forward all voicemail button is not
checked.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Scott Voll
Sent: Wednesday, March 12, 2008 11:17 AM
To: Michael Muscat
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] incoming calls going to a CTI Route Extension

 

if you want all incoming calls going somewhere I would just put in a
Translation pattern of XXXX and point it where you want it to go.  give the
VGW that CSS for your Translation pattern and You would be set.

 

Scott

On Wed, Mar 12, 2008 at 5:29 AM, Michael Muscat <michaelm at umcu.org> wrote:

Hi,

CM4.1.3sr5d - CRS 4.0.4

I have a CRS script set for an auto attendant as a CTI DN of 3300.
Currently my incoming calls are getting put into Unity for the greeting, but
I want them to go to the CRS script on ext. 3300.  I do not know how to
change CM to point all incoming calls to the CTI extension of 3300...any
ideas would be appreciated.  I looked through all my gateways, and I don't
see anything telling the incoming calls to go to Unity, so I would not know
where to change it.

Thanks in advance,


Mike


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