[cisco-voip] CUCM 6.X Attendant Console

Nick Griffin nick.jon.griffin at gmail.com
Thu Mar 13 17:19:39 EDT 2008 

I don't see where an if you need to verify the ac/devicauth user password
from a service perspective. I realize you need the app users to match the
users configured in the services. What if i wanted to change the password of
ac and the authdevice user, I don't think I can change just the app user
password. How do I change the password for the services, it's not in the
service parameters, and there is no advanced tab.

On Thu, Mar 13, 2008 at 2:23 PM, Dustin S. Fowler <dustin.s.fowler at gmail.com>
wrote:

>  I did get past it. I had to verify the passwords on the 'ac' user and the
> 'ACDeviceAuthenticationUser' user (verify users in service parameters
> under Attendant Console Service).
>
>
>
> I also had to add the rights to those users:
>
> Standard CTI Enabled
>
> Standard CTI Allow Control of all Devices
>
> Standard CTI Allow Call Park Monitoring
>
> After all is said and done make sure that the service is restarted. I gave
> it ten minutes and it worked.
>
>
>
> *From:* Nick Griffin [mailto:nick.jon.griffin at gmail.com]
> *Sent:* Wednesday, March 12, 2008 10:59 AM
> *To:* Dustin S. Fowler
> *Cc:* Ryan Ratliff; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] CUCM 6.X Attendant Console
>
>
>
> Did you ever figure this out? I finally got past the call control failure
> in 6.1, for some reason my buttons at the top of the application are
> greyed out. Answer hang up, hold, etc.
>
> On Tue, Mar 11, 2008 at 10:06 AM, Dustin S. Fowler <
> dustin.s.fowler at gmail.com> wrote:
>
> Gents,
>
>
>
> I see where to change the Usernames in the service parameters but not the
> passwords. Is it on a different page?
>
>
>
> Dustin
>
>
>
> *From:* Ryan Ratliff [mailto:rratliff at cisco.com]
> *Sent:* Tuesday, March 11, 2008 10:24 AM
> *To:* Dustin S. Fowler
> *Cc:* 'Wes Sisk'; cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] CUCM 6.X Attendant Console
>
>
>
> Remember you set both the username and password in the AC service
> parameters too.  They can be whatever you wish as long as they match the
> application user configured.
>
>
>
> -Ryan
>
>
>
> On Mar 11, 2008, at 9:09 AM, Dustin S. Fowler wrote:
>
>
>
> Wes,
>
>
>
> We are only LDAP.
>
>
>
> Is there another way to verify the password. I reset it manually to 12345.
> I also deleted and recreated the application users altogether.
>
>
>
> Thanks
>
>
>
> Dustin
>
>
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com <wsisk at cisco.com>]
> *Sent:* Monday, March 10, 2008 3:57 PM
> *To:* Dustin S. Fowler
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CUCM 6.X Attendant Console
>
>
>
> "Failed to do provider Login"
>
> the password configured for the AC user under user->global directory does
> not match the password configured for the AC user in the service.
> set the password under AC Server service parameters. then reset the
> password for the user in ldap.
>
> are you AD/LDAP integrated?
>
> /Wes
>
> Dustin S. Fowler wrote:
>
> All,
>
>
>
> Below is an error log while trying to use the Attendant Console. I have
> restarted the service. I have verified the ac and ACDeviceAuthenticationUser
> users, their passwords are set to 12345. They have the following rights:
>
>
>
> Standard CTI Enabled
>
> Standard CTI Allow Control of all Devices
>
> Standard CTI Allow Call Park Monitoring
>
>
>
>
>
> Any ideas are welcome.
>
>
>
> Dustin S Fowler
>
>
>
>
>
> 1[main]03/10 10:16:03.968 DEBUG main >>> New trace level: DEBUG
>
>     2[main]03/10 10:16:03.968  INFO main >>>
>
>     3[main]03/10 10:16:03.968  INFO main >>>
> **************************************
>
>     4[main]03/10 10:16:03.968  INFO main >>> ****** Attendant Console
> Client ******
>
>     5[main]03/10 10:16:03.968  INFO main >>> * Version  : 6.0(1)
>
>     6[main]03/10 10:16:03.968  INFO main >>> * Built on : Tue May  8
> 02:50:11 PDT 2007
>
>     7[main]03/10 10:16:03.968  INFO main >>>
> **************************************
>
>     8[main]03/10 10:16:03.968  INFO main >>>
>
>     9[main]03/10 10:16:03.968 DEBUG main >>> Command Argument 0:
> C:\Program Files\Cisco\Unified Communications Manager Attendant
> Console\bin\ACClient.exe
>
>    10[main]03/10 10:16:03.984  INFO main >>> toolTip Delay = 150
>
>    11[main]03/10 10:16:04.203 DEBUG main >>> New trace level: WARN
>
>    12[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_File_Online in resource bundle: GlobalUI
>
>    13[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_Add in resource bundle: GlobalUI
>
>    14[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_Delete in resource bundle: GlobalUI
>
>    15[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_Edit in resource bundle: GlobalUI
>
>    16[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_NewGroup in resource bundle: GlobalUI
>
>    17[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_DeleteGroup in resource bundle: GlobalUI
>
>    18[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Edit_Settings in resource bundle: GlobalUI
>
>    19[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Largest in resource bundle: GlobalUI
>
>    20[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Larger in resource bundle: GlobalUI
>
>    21[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Medium in resource bundle: GlobalUI
>
>    22[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Smaller in resource bundle: GlobalUI
>
>    23[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_TextSize_Smallest in resource bundle: GlobalUI
>
>    24[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Help_Help in resource bundle: GlobalUI
>
>    25[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
> Menu_Accelerator_Help_About in resource bundle: GlobalUI
>
>    26[main]03/10 10:17:44.375  WARN main >>> Cannot find key:
> LineString_Unknown in resource bundle: GlobalUI
>
>    27[main]03/10 10:17:44.375  WARN main >>> Cannot find key:
> LineString_Unknown in resource bundle: GlobalUI
>
>    28[main]03/10 10:17:44.609  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI
>
>    29[main]03/10 10:17:44.609  WARN main >>> Cannot find key:
> Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI
>
>    30[main]03/10 10:17:44.687  WARN main >>> Cannot find key:
> Dialog_QueuedCall_Label_String in resource bundle: Dialog
>
>    31[Thread-13]03/10 10:17:45.437  WARN Thread-13 >>> Inside
> loadUserList(): Enter
>
>    32[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>>
> ACClientTelephonyMgr.init(): Failed to do provider Login.
> com.cisco.ac.common.ACException: Unable to create provider -- null
>
>    33[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>> Exception:
> com.cisco.ac.common.ACException: Failed_Telephony_Init
>
>
>
>
>
>
>
>
>
> ------------------------------
>
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