[cisco-voip] CUCM 6.X Attendant Console
Ryan Ratliff
rratliff at cisco.com
Thu Mar 13 17:23:56 EDT 2008
In Windows you could modify an ini file to change this password.
With the linux based CM AC actually grabs the encrypted password for
the application user from the database, so technically it doesn't
matter what you set the password to in CCMAdmin the AC service will
always use the right password (bounce the service after the pw change
though). To be honest I just found this out researching your
question so it's a surprise to me, though a welcome one.
So it looks like in 5.x and later if you see a complaint of a
provider login failure with AC it's more likely to be due to the user
groups being correct than the actual password being read incorrectly
from the db by the AC server.
-Ryan
On Mar 13, 2008, at 5:19 PM, Nick Griffin wrote:
I don't see where an if you need to verify the ac/devicauth user
password from a service perspective. I realize you need the app users
to match the users configured in the services. What if i wanted to
change the password of ac and the authdevice user, I don't think I
can change just the app user password. How do I change the password
for the services, it's not in the service parameters, and there is no
advanced tab.
On Thu, Mar 13, 2008 at 2:23 PM, Dustin S. Fowler
<dustin.s.fowler at gmail.com> wrote:
I did get past it. I had to verify the passwords on the 'ac' user and
the 'ACDeviceAuthenticationUser' user (verify users in service
parameters under Attendant Console Service).
I also had to add the rights to those users:
Standard CTI Enabled
Standard CTI Allow Control of all Devices
Standard CTI Allow Call Park Monitoring
After all is said and done make sure that the service is restarted. I
gave it ten minutes and it worked.
From: Nick Griffin [mailto:nick.jon.griffin at gmail.com]
Sent: Wednesday, March 12, 2008 10:59 AM
To: Dustin S. Fowler
Cc: Ryan Ratliff; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 6.X Attendant Console
Did you ever figure this out? I finally got past the call control
failure in 6.1, for some reason my buttons at the top of the
application are greyed out. Answer hang up, hold, etc.
On Tue, Mar 11, 2008 at 10:06 AM, Dustin S. Fowler
<dustin.s.fowler at gmail.com> wrote:
Gents,
I see where to change the Usernames in the service parameters but not
the passwords. Is it on a different page?
Dustin
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Tuesday, March 11, 2008 10:24 AM
To: Dustin S. Fowler
Cc: 'Wes Sisk'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 6.X Attendant Console
Remember you set both the username and password in the AC service
parameters too. They can be whatever you wish as long as they match
the application user configured.
-Ryan
On Mar 11, 2008, at 9:09 AM, Dustin S. Fowler wrote:
Wes,
We are only LDAP.
Is there another way to verify the password. I reset it manually to
12345. I also deleted and recreated the application users altogether.
Thanks
Dustin
From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Monday, March 10, 2008 3:57 PM
To: Dustin S. Fowler
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 6.X Attendant Console
"Failed to do provider Login"
the password configured for the AC user under user->global directory
does not match the password configured for the AC user in the service.
set the password under AC Server service parameters. then reset the
password for the user in ldap.
are you AD/LDAP integrated?
/Wes
Dustin S. Fowler wrote:
All,
Below is an error log while trying to use the Attendant Console. I
have restarted the service. I have verified the ac and
ACDeviceAuthenticationUser users, their passwords are set to 12345.
They have the following rights:
Standard CTI Enabled
Standard CTI Allow Control of all Devices
Standard CTI Allow Call Park Monitoring
Any ideas are welcome.
Dustin S Fowler
1[main]03/10 10:16:03.968 DEBUG main >>> New trace level: DEBUG
2[main]03/10 10:16:03.968 INFO main >>>
3[main]03/10 10:16:03.968 INFO main >>>
**************************************
4[main]03/10 10:16:03.968 INFO main >>> ****** Attendant
Console Client ******
5[main]03/10 10:16:03.968 INFO main >>> * Version : 6.0(1)
6[main]03/10 10:16:03.968 INFO main >>> * Built on : Tue May 8
02:50:11 PDT 2007
7[main]03/10 10:16:03.968 INFO main >>>
**************************************
8[main]03/10 10:16:03.968 INFO main >>>
9[main]03/10 10:16:03.968 DEBUG main >>> Command Argument 0: C:
\Program Files\Cisco\Unified Communications Manager Attendant Console
\bin\ACClient.exe
10[main]03/10 10:16:03.984 INFO main >>> toolTip Delay = 150
11[main]03/10 10:16:04.203 DEBUG main >>> New trace level: WARN
12[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_File_Online in resource bundle: GlobalUI
13[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_Add in resource bundle: GlobalUI
14[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_Delete in resource bundle: GlobalUI
15[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_Edit in resource bundle: GlobalUI
16[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_NewGroup in resource bundle: GlobalUI
17[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_DeleteGroup in resource bundle: GlobalUI
18[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Edit_Settings in resource bundle: GlobalUI
19[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Largest in resource bundle: GlobalUI
20[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Larger in resource bundle: GlobalUI
21[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Medium in resource bundle: GlobalUI
22[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Smaller in resource bundle: GlobalUI
23[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Smallest in resource bundle: GlobalUI
24[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Help_Help in resource bundle: GlobalUI
25[main]03/10 10:17:44.062 WARN main >>> Cannot find key:
Menu_Accelerator_Help_About in resource bundle: GlobalUI
26[main]03/10 10:17:44.375 WARN main >>> Cannot find key:
LineString_Unknown in resource bundle: GlobalUI
27[main]03/10 10:17:44.375 WARN main >>> Cannot find key:
LineString_Unknown in resource bundle: GlobalUI
28[main]03/10 10:17:44.609 WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI
29[main]03/10 10:17:44.609 WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI
30[main]03/10 10:17:44.687 WARN main >>> Cannot find key:
Dialog_QueuedCall_Label_String in resource bundle: Dialog
31[Thread-13]03/10 10:17:45.437 WARN Thread-13 >>> Inside
loadUserList(): Enter
32[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>>
ACClientTelephonyMgr.init(): Failed to do provider Login.
com.cisco.ac.common.ACException: Unable to create provider -- null
33[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>> Exception:
com.cisco.ac.common.ACException: Failed_Telephony_Init
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