[cisco-voip] CUCM 6.X Attendant Console

Fri Mar 14 14:05:28 EDT 2008

Very good information. I have been searching for a way to reset the
passwords. Do you have the source of your info?

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Thursday, March 13, 2008 5:24 PM
To: Nick Griffin
Cc: Dustin S. Fowler; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 6.X Attendant Console

In Windows you could modify an ini file to change this password.  With the
linux based CM AC actually grabs the encrypted password for the application
user from the database, so technically it doesn't matter what you set the
password to in CCMAdmin the AC service will always use the right password
(bounce the service after the pw change though).   To be honest I just found
this out researching your question so it's a surprise to me, though a
welcome one.  

So it looks like in 5.x and later if you see a complaint of a provider login
failure with AC it's more likely to be due to the user groups being correct
than the actual password being read incorrectly from the db by the AC
server.

-Ryan

On Mar 13, 2008, at 5:19 PM, Nick Griffin wrote:

I don't see where an if you need to verify the ac/devicauth user password
from a service perspective. I realize you need the app users to match the
users configured in the services. What if i wanted to change the password of
ac and the authdevice user, I don't think I can change just the app user
password. How do I change the password for the services, it's not in the
service parameters, and there is no advanced tab. 

On Thu, Mar 13, 2008 at 2:23 PM, Dustin S. Fowler
<dustin.s.fowler at gmail.com> wrote:

I did get past it. I had to verify the passwords on the 'ac' user and the
'ACDeviceAuthenticationUser' user (verify users in service parameters under
Attendant Console Service).

I also had to add the rights to those users:

Standard CTI Enabled

Standard CTI Allow Control of all Devices

Standard CTI Allow Call Park Monitoring

After all is said and done make sure that the service is restarted. I gave
it ten minutes and it worked.

From: Nick Griffin [mailto:nick.jon.griffin at gmail.com] 
Sent: Wednesday, March 12, 2008 10:59 AM
To: Dustin S. Fowler
Cc: Ryan Ratliff; cisco-voip at puck.nether.net 

Subject: Re: [cisco-voip] CUCM 6.X Attendant Console

Did you ever figure this out? I finally got past the call control failure in
6.1, for some reason my buttons at the top of the application are greyed
out. Answer hang up, hold, etc. 

On Tue, Mar 11, 2008 at 10:06 AM, Dustin S. Fowler
<dustin.s.fowler at gmail.com> wrote:

Gents,

I see where to change the Usernames in the service parameters but not the
passwords. Is it on a different page?

Dustin

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Tuesday, March 11, 2008 10:24 AM
To: Dustin S. Fowler
Cc: 'Wes Sisk'; cisco-voip at puck.nether.net 

Subject: Re: [cisco-voip] CUCM 6.X Attendant Console

Remember you set both the username and password in the AC service parameters
too.  They can be whatever you wish as long as they match the application
user configured.

-Ryan

On Mar 11, 2008, at 9:09 AM, Dustin S. Fowler wrote:

Wes,

We are only LDAP. 

Is there another way to verify the password. I reset it manually to 12345. I
also deleted and recreated the application users altogether. 

Thanks

Dustin

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Monday, March 10, 2008 3:57 PM
To: Dustin S. Fowler
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CUCM 6.X Attendant Console

"Failed to do provider Login"

the password configured for the AC user under user->global directory does
not match the password configured for the AC user in the service. 
set the password under AC Server service parameters. then reset the password
for the user in ldap.

are you AD/LDAP integrated?

/Wes

Dustin S. Fowler wrote: 

All,

Below is an error log while trying to use the Attendant Console. I have
restarted the service. I have verified the ac and ACDeviceAuthenticationUser
users, their passwords are set to 12345. They have the following rights:

Standard CTI Enabled

Standard CTI Allow Control of all Devices

Standard CTI Allow Call Park Monitoring

Any ideas are welcome.

Dustin S Fowler

1[main]03/10 10:16:03.968 DEBUG main >>> New trace level: DEBUG

    2[main]03/10 10:16:03.968  INFO main >>> 

    3[main]03/10 10:16:03.968  INFO main >>>
**************************************

    4[main]03/10 10:16:03.968  INFO main >>> ****** Attendant Console Client
******

    5[main]03/10 10:16:03.968  INFO main >>> * Version  : 6.0(1)

    6[main]03/10 10:16:03.968  INFO main >>> * Built on : Tue May  8
02:50:11 PDT 2007

    7[main]03/10 10:16:03.968  INFO main >>>
**************************************

    8[main]03/10 10:16:03.968  INFO main >>> 

    9[main]03/10 10:16:03.968 DEBUG main >>> Command Argument 0: C:\Program
Files\Cisco\Unified Communications Manager Attendant
Console\bin\ACClient.exe

   10[main]03/10 10:16:03.984  INFO main >>> toolTip Delay = 150

   11[main]03/10 10:16:04.203 DEBUG main >>> New trace level: WARN

   12[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_File_Online in resource bundle: GlobalUI

   13[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_Add in resource bundle: GlobalUI

   14[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_Delete in resource bundle: GlobalUI

   15[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_Edit in resource bundle: GlobalUI

   16[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_NewGroup in resource bundle: GlobalUI

   17[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_DeleteGroup in resource bundle: GlobalUI

   18[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Edit_Settings in resource bundle: GlobalUI

   19[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Largest in resource bundle: GlobalUI

   20[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Larger in resource bundle: GlobalUI

   21[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Medium in resource bundle: GlobalUI

   22[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Smaller in resource bundle: GlobalUI

   23[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_TextSize_Smallest in resource bundle: GlobalUI

   24[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Help_Help in resource bundle: GlobalUI

   25[main]03/10 10:17:44.062  WARN main >>> Cannot find key:
Menu_Accelerator_Help_About in resource bundle: GlobalUI

   26[main]03/10 10:17:44.375  WARN main >>> Cannot find key:
LineString_Unknown in resource bundle: GlobalUI

   27[main]03/10 10:17:44.375  WARN main >>> Cannot find key:
LineString_Unknown in resource bundle: GlobalUI

   28[main]03/10 10:17:44.609  WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI

   29[main]03/10 10:17:44.609  WARN main >>> Cannot find key:
Menu_Accelerator_Speeddial_EditGroup in resource bundle: GlobalUI

   30[main]03/10 10:17:44.687  WARN main >>> Cannot find key:
Dialog_QueuedCall_Label_String in resource bundle: Dialog

   31[Thread-13]03/10 10:17:45.437  WARN Thread-13 >>> Inside
loadUserList(): Enter

   32[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>>
ACClientTelephonyMgr.init(): Failed to do provider Login.
com.cisco.ac.common.ACException: Unable to create provider -- null

   33[Thread-12]03/10 10:20:09.484 ERROR Thread-12 >>> Exception:
com.cisco.ac.common.ACException: Failed_Telephony_Init

  _____  

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