[cisco-voip] Calls forwarding to voicemail when not set to do so

[Vigar, Damien]

I'm experiencing a similar problem with several phones at various sites,
running CCM 5. Staff come in to the office in the mornings to find their
phone is forwarding all to voicemail (shows set in the line details page
in CCM), but it's not displayed as such on the phone. Setting the phone
to forward all to voicemail and then removing the forward fixes the
issue.

The staff in question assure me that they haven't set the forward on the
phones before they leave the day before - if they do set it, it displays
correctly on the phone screen. So it seems CCM is setting the forward
all by itself and not telling the phone the line is forwarded.

Any ideas?

Cheers,

Damien


at Tuesday, 3 July 2007 11:10 PM Ryan Ratliff wrote:

Sounds like CM thinks the phones have forwarding set.  Go to the  
phone page and make sure the database doesn't show a CFA (or CFNA if  
that's your problem).  If everything looks good in the CCMAdmin,  
change the CFA CSS on the line and update it.  Then change the CFA  
CSS back to the original value, and update again.   See if this fixes  
it.

This type of problem is caused by one or more CMs missing the change  
notification to remove a forward for that line.  Since change  
notifications are sent once and there is no re-try mechanism (or even  
a way to see if it worked) if one is missed for any reason (SDL link  
out of service, etc) then the CM process on that node will get out of  
synch with the database.   The fix is either to trigger a new change  
notification OR restart ccm on the affected node.

-Ryan

On Jul 2, 2007, at 3:46 PM, Pennington, Craig wrote:

has anyone seen where calls get sent to voicemail when it is not set  
to do that?  We seem to have 5 or 6 phones doing that now when it had  
never happened before.  About a month ago we patched up to 4.1(3)sr5b.

We reset the phones by unplugging the cord, doing reset through CCM,  
and **#** and **# erase from the phone but it continues to send all  
calls straight to voicemail.  Unity is 4.1.1 and the subscriber's  
call transfer is set to ring subscribers extension and it displays  
the correct extension.

Craig Pennington
Network Engineer
National Collegiate Athletic Association
Fax: 317-917-6888
cpennington at ncaa.org
www.ncaa.org

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