[cisco-voip] Calls forwarding to voicemail when not set to do so

[Wes Sisk]

Damien,

Having CFA in effect but not displayed on the phone is an issue with 
change notification on the CM servers.  There are many possible issues 
here.  However, it sounds like your primary concern is how the CFA was 
set. CM does not automatically set CFA.  That is most likely a user 
training issue, prank, or confusion over shared lines.

/Wes

Vigar, Damien wrote:
> I'm experiencing a similar problem with several phones at various sites,
> running CCM 5. Staff come in to the office in the mornings to find their
> phone is forwarding all to voicemail (shows set in the line details page
> in CCM), but it's not displayed as such on the phone. Setting the phone
> to forward all to voicemail and then removing the forward fixes the
> issue.
>
> The staff in question assure me that they haven't set the forward on the
> phones before they leave the day before - if they do set it, it displays
> correctly on the phone screen. So it seems CCM is setting the forward
> all by itself and not telling the phone the line is forwarded.
>
> Any ideas?
>
> Cheers,
>
> Damien
>
>
> at Tuesday, 3 July 2007 11:10 PM Ryan Ratliff wrote:
>
> Sounds like CM thinks the phones have forwarding set.  Go to the  
> phone page and make sure the database doesn't show a CFA (or CFNA if  
> that's your problem).  If everything looks good in the CCMAdmin,  
> change the CFA CSS on the line and update it.  Then change the CFA  
> CSS back to the original value, and update again.   See if this fixes  
> it.
>
> This type of problem is caused by one or more CMs missing the change  
> notification to remove a forward for that line.  Since change  
> notifications are sent once and there is no re-try mechanism (or even  
> a way to see if it worked) if one is missed for any reason (SDL link  
> out of service, etc) then the CM process on that node will get out of  
> synch with the database.   The fix is either to trigger a new change  
> notification OR restart ccm on the affected node.
>
> -Ryan
>
> On Jul 2, 2007, at 3:46 PM, Pennington, Craig wrote:
>
> has anyone seen where calls get sent to voicemail when it is not set  
> to do that?  We seem to have 5 or 6 phones doing that now when it had  
> never happened before.  About a month ago we patched up to 4.1(3)sr5b.
>
> We reset the phones by unplugging the cord, doing reset through CCM,  
> and **#** and **# erase from the phone but it continues to send all  
> calls straight to voicemail.  Unity is 4.1.1 and the subscriber's  
> call transfer is set to ring subscribers extension and it displays  
> the correct extension.
>
> Craig Pennington
> Network Engineer
> National Collegiate Athletic Association
> Fax: 317-917-6888
> cpennington at ncaa.org
> www.ncaa.org
>
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