[cisco-voip] Calls forwarding to voicemail when not set to do so

[Vigar, Damien]

Thanks Wes,

I am indeed concerned how it's happening - it's affecting several users,
most at one site, but reported instances have occurred at two other
sites. It's not shared lines, as none of the affected users have them
(I'd thought of that, and checked to make sure). The staff have been
using the system for a while now, and are aware of setting CFA, so I
wouldn't have thought it'd be that. 
Pranks - well, I suppose it could be done, but I'd still have expected
the phones to show CFA; it's not an administrator setting the lines CFA
either, as there's only myself and a couple of others who have this
access.

I know CM does not automatically set CFA - it just looks like it in this
instance. Is there anything I can do to monitor a phone/line to see
if/when the CFA is set?

Cheers,

Damien

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, 19 March 2008 3:09 AM
To: Vigar, Damien
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Calls forwarding to voicemail when not set to
do so

Damien,

Having CFA in effect but not displayed on the phone is an issue with 
change notification on the CM servers.  There are many possible issues 
here.  However, it sounds like your primary concern is how the CFA was 
set. CM does not automatically set CFA.  That is most likely a user 
training issue, prank, or confusion over shared lines.

/Wes

Vigar, Damien wrote:
> I'm experiencing a similar problem with several phones at various
sites,
> running CCM 5. Staff come in to the office in the mornings to find
their
> phone is forwarding all to voicemail (shows set in the line details
page
> in CCM), but it's not displayed as such on the phone. Setting the
phone
> to forward all to voicemail and then removing the forward fixes the
> issue.
>
> The staff in question assure me that they haven't set the forward on
the
> phones before they leave the day before - if they do set it, it
displays
> correctly on the phone screen. So it seems CCM is setting the forward
> all by itself and not telling the phone the line is forwarded.
>
> Any ideas?
>
> Cheers,
>
> Damien
>
>
> at Tuesday, 3 July 2007 11:10 PM Ryan Ratliff wrote:
>
> Sounds like CM thinks the phones have forwarding set.  Go to the  
> phone page and make sure the database doesn't show a CFA (or CFNA if  
> that's your problem).  If everything looks good in the CCMAdmin,  
> change the CFA CSS on the line and update it.  Then change the CFA  
> CSS back to the original value, and update again.   See if this fixes

> it.
>
> This type of problem is caused by one or more CMs missing the change  
> notification to remove a forward for that line.  Since change  
> notifications are sent once and there is no re-try mechanism (or even

> a way to see if it worked) if one is missed for any reason (SDL link  
> out of service, etc) then the CM process on that node will get out of

> synch with the database.   The fix is either to trigger a new change  
> notification OR restart ccm on the affected node.
>
> -Ryan
>
> On Jul 2, 2007, at 3:46 PM, Pennington, Craig wrote:
>
> has anyone seen where calls get sent to voicemail when it is not set  
> to do that?  We seem to have 5 or 6 phones doing that now when it had

> never happened before.  About a month ago we patched up to 4.1(3)sr5b.
>
> We reset the phones by unplugging the cord, doing reset through CCM,  
> and **#** and **# erase from the phone but it continues to send all  
> calls straight to voicemail.  Unity is 4.1.1 and the subscriber's  
> call transfer is set to ring subscribers extension and it displays  
> the correct extension.
>
> Craig Pennington
> Network Engineer
> National Collegiate Athletic Association
> Fax: 317-917-6888
> cpennington at ncaa.org
> www.ncaa.org
>
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