[cisco-voip] 7914 continued

[Curt Shaffer]

CME. We did find the issue. The phone was set to auto choose a line and this
was causing the issue. We set this to incoming only on the reception phone
(for paging) and now it functions properly. We are looking at something like
arc console for more functionality but this solved the problem at hand.

 

From: Dustin S. Fowler [mailto:dustin.s.fowler at gmail.com] 
Sent: Tuesday, March 18, 2008 5:50 PM
To: 'Wes Sisk'; 'Curt Shaffer'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] 7914 continued

 

Curt,

 

Are you running a CME or CCM? From the monitoring you mentioned it seems
CME. 

 

Dustin Fowler

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, March 18, 2008 12:18 PM
To: Curt Shaffer
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 7914 continued

 

Curt,

7914 lines can be configured many ways.
Configured as BLF Speed Dials you will monitor and dial when you go offhook.
Configured as shared lines it will not dial when you go offhook.

/Wes

Curt Shaffer wrote: 

So I called TAC about the attendant console not functioning properly and I
was told that you are not able to dial a person directly by picking up the
headset and pressing their respective console button. I find this hard to
believe because even old school traditional consoles like it were able to do
this. Can anyone out there verify if when you are running a 7960 with the
7914 Side car, when you pick up the handset and press a console button that
is associated with a users extension, can it in fact dial their extension? 

 

I have the lines set to monitor mode. The documentation states that you can
hit transfer then hit the button and successfully transfer a call this way,
which is why I find it hard to believe you can't just use it to dial them
directly.

 

Please let me know if I am understanding the proper functioning of this
device. 

 

Thanks

 

Curt

 
 
 



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