[cisco-voip] Calls forwarding to voicemail when not set to

[Ed Ellerbee]

4.1(3)SR5b had several Call-Forward bugs.  I had a school system with 2
sites that were experiencing the same sort of CFA phantoms - both turning on
and unable to remove CFA from a DN.

upgrading to SR5d fixed the issue at the school system. You may want to read
up on SR6a, that might have more benefit to you.

Ed Ellerbee
Senior Network Engineer
Dimension Data

Thanks Wes,
>
> I am indeed concerned how it's happening - it's affecting several users,
> most at one site, but reported instances have occurred at two other
> sites. It's not shared lines, as none of the affected users have them
> (I'd thought of that, and checked to make sure). The staff have been
> using the system for a while now, and are aware of setting CFA, so I
> wouldn't have thought it'd be that.
> Pranks - well, I suppose it could be done, but I'd still have expected
> the phones to show CFA; it's not an administrator setting the lines CFA
> either, as there's only myself and a couple of others who have this
> access.
>
> I know CM does not automatically set CFA - it just looks like it in this
> instance. Is there anything I can do to monitor a phone/line to see
> if/when the CFA is set?
>
> Cheers,
>
> Damien
>
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