[cisco-voip] Call and desktop recording

[Matthew Saskin]

A handful of my ICM Enterprise clients are running Nice for both voice 
and screen capturing as well - they're all happy.

Muneeb khan wrote:
> Dear Avner,
>  
> yes, i do have the experience of capturing agent sceen as well as voice 
> at the same time.
>  
> no issues yet faced.
> 
> regards
>  
>  
>  
> On Wed, Mar 19, 2008 at 8:44 PM, Avner Izhar <aizhar at ccbootcamp.com 
> <mailto:aizhar at ccbootcamp.com>> wrote:
> 
>     Hi Muneeb,
>      
>     Thanks for replying,
>      
>     Have you used screen recording/capturing as well? 
>      
>     Any issues you experienced with it?
>      
>     Do you recommend it overall?
>      
> 
>     -------------------------------------------
> 
>     thanks,
>     Avner Izhar
>     CCIE#15999 (Voice), CCVP, CCSI# 31623
>     Technical Training Manager
>     CCBOOTCAMP - A Cisco Sponsored Organization (SO)
>     Email: aizhar at ccbootcamp.com <mailto:aizhar at ccbootcamp.com>
>     Toll Free: 877-654-2243
>     Direct: +1-702-968-5100 = Outside the USA
>     FAX: +1-702-446-8012
>     YES! We take Cisco Learning Credits!
>     Training And Remote Racks: http://www.ccbootcamp.com
>     <http://www.ccbootcamp.com/>
> 
>      
> 
>     ------------------------------------------------------------------------
>     *From:* Muneeb khan [mailto:mmuneebkhan at gmail.com
>     <mailto:mmuneebkhan at gmail.com>]
>     *Sent:* Wednesday, March 19, 2008 02:23
>     *To:* Avner Izhar
>     *Cc:* cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     *Subject:* Re: [cisco-voip] Call and desktop recording
> 
>     Dear Avner,
>      
>     yes i do have experience of working on NICE products with or without
>     CM6 (with other IP PABX like Alcatel, Avaya, Nortel etc).
>      
>     you can freely ask anything and it will be my pleasure to have
>     discussion on that.
>      
>     regards
>     Muneeb Khan
> 
>     On Wed, Mar 19, 2008 at 11:26 AM, Avner Izhar <aizhar at ccbootcamp.com
>     <mailto:aizhar at ccbootcamp.com>> wrote:
> 
> 
>         Would appreciate if you could share your experience on any of
>         the products that can perform call and desktop recording in a
>         CM6 environment.
> 
>         With and without UCCX. Regular and thin clients.
> 
>         If you have used Nice, Verint, Witness, Telrex or others, please
>         share your experience.
> 
>         -------------------------------------------
>         thanks,
>         Avner Izhar
>         CCIE#15999 (Voice), CCVP, CCSI# 31623
>         Technical Training Manager
>         CCBOOTCAMP - A Cisco Sponsored Organization (SO)
>         Email: aizhar at ccbootcamp.com <mailto:aizhar at ccbootcamp.com>
>         Toll Free: 877-654-2243
>         Direct: +1-702-968-5100 = Outside the USA
>         FAX: +1-702-446-8012
>         YES! We take Cisco Learning Credits!
>         Training And Remote Racks: http://www.ccbootcamp.com
>         <http://www.ccbootcamp.com/>
> 
> 
> 
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>         3/18/2008 08:10
> 
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> 
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> 
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> 
> 
> 
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