[cisco-voip] 15 second delay in Directory Handler when pressing 0

[Karl Whitson]

I have checked that already.  I am actually transferring to extension 3305 as the Operator Extension.  Besides, I have changed my interdigit timeout to 6 seconds in Call Manager from the standard 15 seconds so it would only be a 6 second delay if I had an overlapping pattern.   In further testing, if I change the "If the caller has no input" option to transfer to the Operator, then it goes right away after the 5 second delay (that is the timer if the user presses no options).  

I am stumped on this one. 

Karl Whitson
CMB Technologies
100 Medway Rd.
Suite 301
Milford, MA  01757
DID:  (508) 422-8413
Cell:  (603) 930-4189
Fax:  (508) 422-8425
Karl.Whitson at cmbtec.com
www.cmbtec.com
TO OPEN A SUPPORT CASE EMAIL SUPPORT at CMBTEC.COM OR CALL (508) 422-8429
 


-----Original Message-----
From: Paul [mailto:asobihoudai at yahoo.com] 
Sent: Friday, March 21, 2008 4:37 PM
To: Karl Whitson; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 15 second delay in Directory Handler when pressing 0

I'd guess that you might have another conflicting
number that starts with 0 that is in the same CSS.

Paul
--- Karl Whitson <KWhitson at cmbtec.com> wrote:

> I am having a strange issue in Unity Version 5.x
> that when someone is in the Directory Handler and
> presses the 0 for help, the Directory Handler takes
> 15 to 16 seconds before it transfers to the Operator
> Extension.  I have created a new Directory Handler
> with the same results (although the only options are
> to copy the default or copy an Existing, which
> happens to be the one I have an issue with).  I have
> created a new Call Handler to attempt to transfer to
> on the 0 option.  
>  
> Anyone have any ideas on what could be causing the
> 15 second delay? 
>  
> Karl Whitson
> CMB Technologies
> DID:  508.422.8413
> Cell:  603.930.4189
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



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