[cisco-voip] 15 second delay in Directory Handler when pressing0

[dschulz]

 Karl - You might start with taking a look at all the pattern that match the
3305 plus longer digits.  Also, check the translation patterns that you have
configured.  Is there one for the operator that can be causing this.  Do you
have the transfer set to supervise?


Dave  

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Karl Whitson
Sent: Friday, March 21, 2008 8:31 PM
To: Paul; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 15 second delay in Directory Handler when
pressing0

I have checked that already.  I am actually transferring to extension 3305
as the Operator Extension.  Besides, I have changed my interdigit timeout to
6 seconds in Call Manager from the standard 15 seconds so it would only be a
6 second delay if I had an overlapping pattern.   In further testing, if I
change the "If the caller has no input" option to transfer to the Operator,
then it goes right away after the 5 second delay (that is the timer if the
user presses no options).  

I am stumped on this one. 

Karl Whitson
CMB Technologies
100 Medway Rd.
Suite 301
Milford, MA  01757
DID:  (508) 422-8413
Cell:  (603) 930-4189
Fax:  (508) 422-8425
Karl.Whitson at cmbtec.com
www.cmbtec.com
TO OPEN A SUPPORT CASE EMAIL SUPPORT at CMBTEC.COM OR CALL (508) 422-8429
 


-----Original Message-----
From: Paul [mailto:asobihoudai at yahoo.com]
Sent: Friday, March 21, 2008 4:37 PM
To: Karl Whitson; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] 15 second delay in Directory Handler when pressing
0

I'd guess that you might have another conflicting number that starts with 0
that is in the same CSS.

Paul
--- Karl Whitson <KWhitson at cmbtec.com> wrote:

> I am having a strange issue in Unity Version 5.x that when someone is 
> in the Directory Handler and presses the 0 for help, the Directory 
> Handler takes
> 15 to 16 seconds before it transfers to the Operator Extension.  I 
> have created a new Directory Handler with the same results (although 
> the only options are to copy the default or copy an Existing, which 
> happens to be the one I have an issue with).  I have created a new 
> Call Handler to attempt to transfer to on the 0 option.
>  
> Anyone have any ideas on what could be causing the
> 15 second delay? 
>  
> Karl Whitson
> CMB Technologies
> DID:  508.422.8413
> Cell:  603.930.4189
> > _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 



 
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