[cisco-voip] Best way of setting up operator/receptionist with attendant console?

[Scott Voll]

Sounds good to me.  just seperate them in Unity with there own DH.

Scott

On Tue, Mar 25, 2008 at 1:16 PM, TechGuy <techguy at gmail.com> wrote:

> Running CM 4.1(3) and I have a situation where we are now kind of
> sharing our CallManager with another business group that is moving
> into our building.  One of the things I am working on is the best way
> to handle their own main line and operator/receptionist.
>
> I know there are many ways to accomplish the same thing usually in CM
> but wanted to see what others are doing and any suggestions.
>
> Its been many years since setting up an operator using attendant
> console, and originally I had to have different lines in different
> partitions and all the ring no answers or busy set to pass to the next
> line on the operators phone and so on.  Quite the mess.
>
> Now with the ability to set the max number of calls on one line and
> the busy trigger your able to clean this up alot.
>
> They want something simple, main line should ring to operator.  If the
> operator does not answer it goes to call handler which plays greeting
> "thanks for calling so and so, enter an extension if you know it,
> press 4 for a directory or 0 for the operator".
>
> I can just setup a phone with the main line, set a high max number of
> calls and busy trigger, and set things to forward to a call handler if
> busy or no answer.
>
> I could setup attendant console to assist the operator.
>
> All pretty easy it seems, but wondering if there is something I am
> missing, or a better more efficient way of setting this up.
>
> Any suggestions appreciated.
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