[cisco-voip] IPCC Calls "Stuck" in Queue

[Ed Leatherman]

Christopher,

Short term, you can usually reset the CRS engine from the appadmin control
center to get rid of them, when you have an opportunity to interrupt
service. Obviously you'll want to track down the root cause so they don't
reappear, Joe's email is a good one on tracking that down.

On Mon, Mar 31, 2008 at 12:50 PM, Gregory, Christopher D. <
Christopher.Gregory at blackbox-vs.com> wrote:

>
>
> I have a user that is reporting calls stuck in their queue. I am new to
> IPCC and don't have a lot of knowledge of how to resolve. I don't even know
> what information you may need to assist me. Any assistance would be greatly
> appreciated.
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations
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